Service Delivery Manager
3 months ago
Permanent
- Based Auckland
Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can be assured that it meets world class sustainable tourism business standards.
What will you be doing | Ngā whainga
This role will lead a remote team of Qualmark Specialists to ensure that Qualmark delivers highly valued quality assurance assessments to Qualmark members, in particular those businesses that are in the tourism accommodation sector.
Of key importance will be ensuring assessments are delivered on time and members see value in the process and results and they are supported on their sustainable journey.
You will foster a high-performance culture in the team ensuring operating efficiencies and delivering consistent high-quality assessments to our members.
You will play an important role in businesses becoming more sustainable from a people, environmental and operational perspective.
What you will need | Ngā pūkenga mō tēnei tūranga
- Experience working in a service delivery focused leadership role where you have managed a portfolio of customers.
- Commercial acumen and expertise with a track record in the B2B service sector.
- Proven strategic project management experience overseeing delivery of services to ensure a business is commercially viable.
- Proven people leadership experience.
- Strong knowledge of the New Zealand tourism industry and solid understanding of the Health and Safety practices.
- Proven experience being responsible and accountable for business results.
- Understanding of the Tourism Industry would be an advantage.
- Ability to travel domestically.
Sound like you | Māu rānei
At Qualmark we are a close-knit and collaborative team that celebrates achievements and provides opportunities for growth. The team who are based in Auckland embrace a hybrid working arrangement, which means they balance their time working in the office and working from home.
When you join Qualmark you become part of a fun, global Whānau (family) which has shared goals of enriching Aotearoa NZ, industry and manuhiri.
For more role-specific information, please view the attached position description.
Come join us | Hono mai ki a mātou
**Applications close**: Sunday 17th March
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