Service Delivery Manager

3 months ago


Auckland City, New Zealand New Zealand Government Full time

Permanent
- Based Auckland

Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can be assured that it meets world class sustainable tourism business standards.
What will you be doing | Ngā whainga
This role will lead a remote team of Qualmark Specialists to ensure that Qualmark delivers highly valued quality assurance assessments to Qualmark members, in particular those businesses that are in the tourism accommodation sector.
Of key importance will be ensuring assessments are delivered on time and members see value in the process and results and they are supported on their sustainable journey.
You will foster a high-performance culture in the team ensuring operating efficiencies and delivering consistent high-quality assessments to our members.
You will play an important role in businesses becoming more sustainable from a people, environmental and operational perspective.
What you will need | Ngā pūkenga mō tēnei tūranga
- Experience working in a service delivery focused leadership role where you have managed a portfolio of customers.
- Commercial acumen and expertise with a track record in the B2B service sector.
- Proven strategic project management experience overseeing delivery of services to ensure a business is commercially viable.
- Proven people leadership experience.
- Strong knowledge of the New Zealand tourism industry and solid understanding of the Health and Safety practices.
- Proven experience being responsible and accountable for business results.
- Understanding of the Tourism Industry would be an advantage.
- Ability to travel domestically.

Sound like you | Māu rānei
At Qualmark we are a close-knit and collaborative team that celebrates achievements and provides opportunities for growth. The team who are based in Auckland embrace a hybrid working arrangement, which means they balance their time working in the office and working from home.
When you join Qualmark you become part of a fun, global Whānau (family) which has shared goals of enriching Aotearoa NZ, industry and manuhiri.
For more role-specific information, please view the attached position description.
Come join us | Hono mai ki a mātou
**Applications close**: Sunday 17th March


  • Delivery Driver

    1 month ago


    Manukau City, New Zealand Service Foods Full time

    **Our Auckland branch is looking for a dedicated **Delivery Driver to join the team immediately.**: As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on time and in pristine condition. - Immediate start - Weekly full-time hours guaranteed. - Days of work: Monday to Saturday (5/6 days a week) -...


  • Auckland City, New Zealand Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) The Service Delivery Manager is responsible for assuming responsibility for managing the quality and cost-effective service delivery to...


  • Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...


  • Auckland City, New Zealand New Zealand Police Full time

    Service Delivery Manager - Workforce Management Based at Piki Ki Te Ao Grade 21 Office of Constable/Police Employee Permanent NAV JR 4779842 E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā. Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te tūnga | About the role The Service Delivery Manager...


  • Auckland City, New Zealand SG Consulting Limited Full time

    SG Consulting is an IT consulting firm based in New Zealand, Australia, and India and the business leaders come to us when they want enduring results. We find value across boundaries, develop insights to act on, and energize teams to sustain success. We are looking for a Service Delivery Manager for one of our clients in Auckland, New Zealand. **Short...


  • Auckland City, New Zealand The Warehouse Group Full time

    Company Description **Welcome! Kia Ora** Our purpose at The Warehouse Group is ‘Helping Kiwis live better every day.” The Warehouse Group (TWG) is at the most exciting point in our nearly 40 year history as we transform our way of working to meet the demands of a constantly evolving retail industry. We’ve moved to Agile working to meet the...


  • Auckland City, New Zealand Datacom Full time

    **Position**: Service Delivery Manager **Datacom Location**: Auckland, NZ Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) Our offices are based in Auckland, Wellington, Christchurch...


  • Auckland, New Zealand Consult Recruitment Full time

    25 September 2024Service Delivery ManagerAbout the Role:This role is key in ensuring seamless delivery of cybersecurity services, managing customer projects, and driving improvements across processes. You'll collaborate with cross-functional teams to enhance client satisfaction and ensure service excellence in line with industry standards.Key...


  • Auckland, New Zealand Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) The Service Delivery Manager is responsible for assuming responsibility for managing the quality and cost-effective service delivery to...


  • Wellington City, New Zealand Consult Recruitment Full time

    Seeking a Senior Service Delivery Manager for ‘Greenfields’ Opportunity in Wellington! Are you an experienced Service Delivery Manager based in Wellington? Join a dynamic team and play a key role in shaping and leading the service delivery strategy from scratch! **The Company**: Our client is a market leader in their respective industry. They design...


  • Auckland, New Zealand Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.About the Role (your why)The Service Delivery Manager is responsible for managing the quality and cost-effective service delivery to Datacom customers. This role...


  • Auckland, New Zealand Lagom Group Full time

    Management (Information & Communication Technology)Are you looking for a full-time gig to flex SAP Consultant skills and build your management skills? Do you enjoy working with a variety of clients on diverse projects? Want to learn, grow, and make a big impact for the company and your clients?Do you crave an intimate work culture where you won’t get lost...


  • Auckland, New Zealand Kordia Limited Full time

    Are you a seasoned professional with a knack for navigating complex technical and contractual landscapes? Do you thrive on building strong customer relationships and ensuring seamless service delivery? Kordia is looking for a dedicated Service Delivery Manager to be the linchpin between our high-value customers and our operational teams.Ko tā mātou mahi -...


  • Wellington City, New Zealand Talent Group Full time

    We are looking for a Service Delivery Manager to manage end-to-end processes on a major account. As SDM you will be responsible for delivering across several Service Management disciplines, including Incident, Problem, Change, Release and Deployment, Capacity and Availability. You will be responsible for maintaining an appropriate Plan, along with the...

  • Delivery Driver

    3 months ago


    Manukau City, New Zealand Service Foods Full time

    We are looking for a dedicated and committed Delivery Driver to join our fast-paced and busy Foodservice division at Ihumatao Road, Mangere - near AKL airport. When you join the Service Foods team, it is more than just taking a new job! Being part of Service Foods makes you a part of a dynamic, fast-growing company. You will enjoy working in a diverse and...


  • Auckland, New Zealand Kordia Full time

    Service Delivery Manager - Open to location (AKL | WGTN | CHC)Ko tā mātou mahi - About the roleWe are seeking a Service Delivery Manager - the title says it all! As a Service Delivery Manager, you'll make sure we are delivering for our customers with their needs being met or exceeded. Your aim is to provide and promote excellent customer service to those...


  • Auckland City, New Zealand Chorus NZ Limited Full time

    **Contract: 12 months fixed term contract** **Where: Auckland, Christchurch** **We’re all about endless potential** We’re the team in charge of empowering New Zealand’s digital future. A future few can imagine. It started with the roll-out of our once in a hundred year network. But there’s much more to come as we keep pushing what’s possible,...


  • Auckland, New Zealand Alsco Uniforms Full time

    Management (Manufacturing, Transport & Logistics)Full timeAlsco Uniforms is the leading textile rental company in the world with a strong presence in many New Zealand industries, including delivering exceptional customer service to hospitality, manufacturing and food processing. Alsco Uniforms is an incredibly committed organisation that takes pride in...


  • Auckland City, New Zealand T&G Global Full time

    **About **us** Here at T&G Global we're passionate about growing healthier futures. Our story began 125 years ago and today our 2,000 people are located in 13 countries, where we grow, market, sell and distribute high-quality fresh produce to customers in more than 60 countries. Our mindsets are**:Do the Mahi, Be Bold, One Team & Take Good Care**. Our...


  • Wellington City, New Zealand DX Mail Full time

    **We have an exciting opportunity to join our team as a Services Delivery Manager** We are thrilled to announce an exciting opportunity for a Service Delivery Manager to join our team in Wellington. If you have a passion for leadership, a drive for success, and a desire to make a meaningful impact, this role is perfect for you. **Who are we?** At DX Mail,...