Service Delivery Manager

2 weeks ago

Auckland, Auckland, New Zealand New Zealand Police Full time
Career Opportunities: Service Delivery Manager

Requisition ID 4779842 - Posted - Auckland - Permanent FT

Service Delivery Manager- Workforce Management

  • Based at Piki Ki Te Ao
  • Grade 21
  • Office of Constable/Police Employee
  • Permanent
  • NAV
  • JR

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

The Service Delivery Manager plays a pivotal role within the National Workforce Management Group, will take ownership of rostering, scheduling, and other workforce management functions of Police's Service Centre staff.

To support the delivery of these outcomes, the Service Delivery Manager will maintain an overview and actively work to maximize capacity and capability of the Service Centers' deployable resources; contribute to tasking and coordination processes, including close liaison with Directors and Deployment Managers of Service Centers; ensure that good quality information is available to Police in order to maximise decision making; be able to provide guidance to Police on resourcing; provide an effective linkage/liaison with the Service Centers to ensure that there is a joined approach to deploying resource to efficiently respond to requests for service.

To support the development of strategies to support the functions of the Critical Command Information (CCI) components, and Operational Delivery components of the NZ Police Deployment Model, as they relate to Service Centers. The Service Delivery Manager will deliver on quality controls and processes in a nationally consistent manner.

The Service Delivery Manager is a leadership position within the National Workforce Management Group and responsible for enabling the Prevention First operating model through workforce management services.

Key Accountabilities:

  • Manage and coordinate services reporting on demand, performance, risk compliance, resources, and competencies.
  • Forecast resource levels in Service Centres to meet anticipated demands.
  • Identify, communicate, and escalate as required the deployment risks emerging from Service Centres due to resourcing levels.
  • Deliver according to Service Level Agreements (SLA) agreed with Directors and National Managers of Service Centres for service delivery.
  • Develop and implement process improvements, training plans, auditing, and other management controls to ensure the service delivery team meets the agreed SLAs.

He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

To be successful, an applicant would need to demonstrate several skills to various levels of expertise:

  • Excellent communication, collaboration, and leadership skills
  • Evidence of enhancing administrative processes and systems
  • Know how to co-design initiatives with our diverse communities.
  • Experienced in leading change initiatives.
  • Strong understanding of Workforce Management practices and challenges
  • Excellent communication, relationship building and interpersonal abilities.
  • Strong understanding and proven experience in knowledge management, quality assurance, and continuous improvements
  • Know how to influence, collaborate, and leverage the capability of others to achieve our targets.
  • Know the key responsibilities under the Employment Relations Act and when to seek specialist support.

This role is set at Strategic Leader level, this means your key purpose is "to lead the strategy, Our Business, and enable our people to deliver it".

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

This position is covered by a collective agreement and salary will commence between $136,615 and $151,794 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful for the next stage of the recruitment process.

Interviews are tentatively scheduled for 27th June 2024.

#J-18808-Ljbffr

  • Service Delivery Manager

    5 days ago

    Auckland, Auckland, New Zealand Cognizant Full time

    As a Service Delivery Manager, you will ensure that service delivery and SDLC processes are on track for consistently delivering a high level of client service effectively and cost-efficiently. You will also build strong relationships with teams and stakeholders to enable effective dialogue between departments. In this Service Delivery Manager role, you can...

  • Service Delivery Manager

    2 weeks ago

    Auckland, Auckland, New Zealand New Zealand Government Full time

    Service Delivery Manager at NZ Police, Auckland - Auckland;Auckland - Auckland and Hamilton;Auckland - Auckland Central;Auckland - Helensville;Auckland - Manukau;Auckland - Manurewa;Auckland - Otara;Auckland - Papakura;Auckland - Pukekohe;Auckland New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000...

  • Service Delivery Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Nz Post Full time

    Operational supervisor-level roleUrgent courier experience preferredMake an impact through managing our 3rd party contract relationships NZ Post Express offers same day urgent courier services across town or nationwide.It's exciting and fast paced, where meeting our customers urgent requirements in a time critical way is key.It's a fulfilling environment...

  • Service Delivery Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Frontline Health Auckland Full time

    Work in the youth welfare field.This large NGO is seeking a passionate manager to lead a team in this short or long stay residential service.About the RoleMonday - Friday roleWork normal business hours between 8am - 5pmOn Call once every 4-6 weeksManagement/Leadership position for a compassionate Social Services professionalResidential Service for about 5-6...

  • Delivery Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Auckland Transport Full time

    Champion and implement cutting edge data and analytics solutionsLeadership role, hybrid working optionsViaduct location, perm opportunity, awesome teamWe're working to shape our city and provide transport choices for a growing, vibrant Auckland. As catalysts for change, each and every one of our team has a pivotal role in moving Auckland forward. We have a...

  • Delivery manager

    2 weeks ago

    Auckland, Auckland, New Zealand Auckland Transport Full time

    Champion and implement cutting edge data and analytics solutions Leadership role, hybrid working options Viaduct location, perm opportunity, awesome team We're working to shape our city and provide transport choices for a growing, vibrant Auckland. As catalysts for change, each and every one of our team has a pivotal role in moving Auckland forward. We have...

  • Service Delivery Associate

    2 weeks ago

    Auckland, Auckland, New Zealand Fujitsu Full time

    Service Delivery Associate Fixed Term We are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the...

  • SAP FICO Consultant

    2 weeks ago

    Auckland, Auckland, New Zealand Delivery Centric Technologies Full time

    Role Title: SAP FICO Exp: 10 (Min Max)Location: AucklandClient: HCLJob Description:About the Role:We are seeking a highly skilled FI Lead Consultant specializing in Asset Management to join our team. The ideal candidate will be responsible for leading the configuration work in SAP Financial Accounting and Managerial Accounting modules of SAP S4HANA (QM)....

  • Client Delivery Manager

    1 month ago

    Auckland, Auckland, New Zealand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's interconnected world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the...

  • Client Delivery Manager

    4 weeks ago

    Auckland, Auckland, New Zealand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's interconnected world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the...

  • Client Delivery Manager

    2 weeks ago

    Auckland, Auckland, New Zealand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Client Delivery Manager

    4 weeks ago

    Auckland, Auckland, New Zealand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Software Delivery Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Mcs Group Full time

    MCS Group is delighted to be partnering exclusively with Wellington IT as they look for a talented individual to join their team as their Software Delivery Manager.This is a brand-new role and a rare opportunity to join a homegrown company backed by a billion-pound global empire as they experience a hugely exciting period of growth.You will take ownership of...

  • Ict Project Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Matariki Consulting Service Limited Full time

    About Us: Matariki Consulting Service Limited is a highly respected full-service consultancy renowned for delivering customized solutions to our clients.With a strong track record in consulting, we are now expanding our services to include web design, software, and application development.Our commitment is to provide innovative and creative solutions that...

  • Technical Delivery Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Cubic Corporation Full time

    Hello To apply to the job you were interested in, please create a Workday account, if you already have an account please sign in. We look forward to learning more about you Technical Delivery Manager page is loaded Technical Delivery Manager Apply locations Auckland time type Full time posted on Posted 5 Days Ago job requisition id REQ_40504 Business...

  • Technical Delivery Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Cubic Corporation Full time

    Hello To apply to the job you were interested in, please create a Workday account, if you already have an account please sign in.We look forward to learning more about you Technical Delivery Manager page is loaded Technical Delivery Manager Apply locations Auckland time type Full time posted on Posted 5 Days Ago job requisition id REQ_40504 Business...

  • Operations Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Service Foods Full time

    Management (Manufacturing, Transport & Logistics) Do you have a passion for fresh produce and a knack for keeping operations running smoothly?Are you a leader who thrives in a fast-paced environment?If so, then we want to hear from youService Foods Auckland is seeking a highly competent Fresh ProduceOperations Manager to ensure efficient operations in our...

  • Service Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Alpha Personnel Recruitment Ltd Full time

    We have an excellent opportunity available for an experienced Health Service Manager to lead a clinical service within a large health organisation based in South Auckland.This is a full time permanent position.The RoleProviding leadership to the service in partnership with the clinical leadFacilitate annual planning, set goals and performance metricsSupport...

  • Fleet Service Tyre Technician

    2 weeks ago

    Auckland, Auckland, New Zealand Carter's Tyre Service Full time

    Fleet Service/Tyre Technician – AucklandGreat location, based in East TamakiNo two days are the same in this hands-on, customer facing positionMore than just a job - you will be joining a great team with real career opportunitiesAbout the job:We are looking for a Fleet Service Tyre Technician to join our Fleet Service team based in Auckland. You will be...

  • Customer Service Representative

    2 weeks ago

    Auckland, Auckland, New Zealand BFV Service GmbH Full time

    Fixed term role with plenty of opportunity to grow your careerBe a part of a growing New Zealand business within a fantastic teamSkip the traffic – Penrose locationAbout the company:Our client is a pioneer in their field, offering pre-painted steel and aluminium roofing and cladding products across New Zealand. Our client has been around for over 50 years...