Service Delivery Manager

6 months ago

Auckland City, New Zealand New Zealand Police Full time

Service Delivery Manager
- Workforce Management

Based at Piki Ki Te Ao

Grade 21

Office of Constable/Police Employee

Permanent

NAV

JR 4779842

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

The Service Delivery Manager plays a pivotal role within the National Workforce Management Group, will take ownership of rostering, scheduling, and other workforce management functions of Police’s Service Centre staff.

To support the delivery of these outcomes, the Service Delivery Manager will maintain an overview and actively work to maximize capacity and capability of the Service Centers’ deployable resources; contribute to tasking and coordination processes, including close liaison with Directors and Deployment Managers of Service Centers; ensure that good quality information is available to Police in order to maximise decision making; be able to provide guidance to Police on resourcing; provide an effective linkage/liaison with the Service Centers to ensure that there is a joined approach to deploying resource to efficiently respond to requests for service.

To support the development of strategies to support the functions of the Critical Command Information (CCI) components, and Operational Delivery components of the NZ Police Deployment Model, as they relate to Service Centers. The Service Delivery Manager will deliver on quality controls and processes in a nationally consistent manner.

The Service Delivery Manager is a leadership position within the National Workforce Management Group and responsible for enabling the Prevention First operating model through workforce management services.

**Key Accountabilities**:
Manage and coordinate services reporting on demand, performance, risk compliance, resources, and competencies.

Forecast resource levels in Service Centres to meet anticipated demands.

Identify, communicate, and escalate as required the deployment risks emerging from Service Centres due to resourcing levels.

Deliver according to Service Level Agreements (SLA) agreed with Directors and National Managers of Service Centres for service delivery.

Develop and implement process improvements, training plans, auditing, and other management controls to ensure the service delivery team meets the agreed SLAs.

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

To be successful, an applicant would need to demonstrate several skills to various levels of expertise:
Excellent communication, collaboration, and leadership skills

Evidence of enhancing administrative processes and systems
Know how to co-design initiatives with our diverse communities.

Experienced in leading change initiatives.
Strong understanding of Workforce Management practices and challenges
Excellent communication, relationship building and interpersonal abilities.
Strong understanding and proven experience in knowledge management, quality assurance, and continuous improvements
Know how to influence, collaborate, and leverage the capability of others to achieve our targets.
Know the key responsibilities under the Employment Relations Act and when to seek specialist support.

Whakaritenga motuhake | Special requirements

This role is based in Piki Ki Te Ao. Some travel will be required to Mt Roskill, Auckland and occasionally to Police National Headquarters.

This role is set at Strategic Leader level, this means your key purpose is “to lead the strategy, Our Business, and enable our people to deliver it”.

To view the position description for this role please copy and paste this link into a new browser:
Mo t ā tou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-roun

  • Delivery Driver

    3 months ago

    Manukau City, New Zealand Service Foods Full time

    **Our Auckland branch is looking for a dedicated **Delivery Driver to join the team immediately.**: As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on time and in pristine condition. - Immediate start - Weekly full-time hours guaranteed. - Days of work: Monday to Saturday (5/6 days a week) -...

  • Service Delivery Manager

    3 months ago

    Auckland City, New Zealand Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) The Service Delivery Manager is responsible for assuming responsibility for managing the quality and cost-effective service delivery to...

  • Service Delivery Manager

    6 months ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Service Delivery Management

    6 months ago

    Auckland City, New Zealand The Warehouse Group Full time

    Company Description **Welcome! Kia Ora** Our purpose at The Warehouse Group is ‘Helping Kiwis live better every day.” The Warehouse Group (TWG) is at the most exciting point in our nearly 40 year history as we transform our way of working to meet the demands of a constantly evolving retail industry. We’ve moved to Agile working to meet the...

  • Service Delivery Manager

    7 months ago

    Auckland City, New Zealand Datacom Full time

    **Position**: Service Delivery Manager **Datacom Location**: Auckland, NZ Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) Our offices are based in Auckland, Wellington, Christchurch...

  • Delivery Driver

    1 month ago

    Auckland City, New Zealand Service Foods Ltd Full time

    **Our Auckland branch is looking for a dedicated **Delivery Driver to join the team immediately.**: As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on time and in pristine condition. - **Immediate start**: - Weekly full-time hours guaranteed. - Days of work**:Monday to Saturday (5/6 days a...

  • Service Delivery Manager

    7 months ago

    Wellington City, New Zealand Talent Group Full time

    We are looking for a Service Delivery Manager to manage end-to-end processes on a major account. As SDM you will be responsible for delivering across several Service Management disciplines, including Incident, Problem, Change, Release and Deployment, Capacity and Availability. You will be responsible for maintaining an appropriate Plan, along with the...

  • Service Delivery Manager

    5 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Permanent - Based Auckland Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can be assured that it meets world class sustainable tourism business standards. What will you be doing | Ngā whainga This role will lead a remote team of Qualmark...

  • Delivery Driver

    3 weeks ago

    Auckland, New Zealand Service Foods Ltd Full time

    With a commitment to excellence, we take pride in delivering fresh and sustainable products to our valued customers. As we expand our operations, we are looking for a dedicated Delivery Driver to join our New Plymouth branch on a casual basis. As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on...

  • Delivery Driver

    4 weeks ago

    Auckland, New Zealand Service Foods Ltd Full time

    With a commitment to excellence, we take pride in delivering fresh and sustainable products to our valued customers. As we expand our operations, we are looking for a dedicated Delivery Driver to join our New Plymouth branch on a casual basis. As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on...

  • Service Delivery Manager

    2 months ago

    Wellington City, New Zealand DX Mail Full time

    **We have an exciting opportunity to join our team as a Services Delivery Manager** We are thrilled to announce an exciting opportunity for a Service Delivery Manager to join our team in Wellington. If you have a passion for leadership, a drive for success, and a desire to make a meaningful impact, this role is perfect for you. **Who are we?** At DX Mail,...

  • Delivery Driver

    1 month ago

    Auckland City, New Zealand Service Foods Ltd Full time

    Our Auckland branch is looking for a dedicated Delivery Driver to join the team immediately. As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on time and in pristine condition.   Immediate start Weekly full-time hours guaranteed. Days of work: Monday to Saturday (5/6 days a week) ...

  • Service Delivery Manager

    6 months ago

    Wellington City, New Zealand Potentia Full time

    We have an exciting opportunity for a skilled and experienced Senior Service Delivery Manager to join our clients dynamic team on a 6-month hourly contract. As a Senior Service Delivery Manager, you will be a driving force behind our IT operations, ensuring efficiency, reliability, and continuous improvement. Your role will encompass: - Overseeing...

  • Service Delivery Manager

    4 weeks ago

    Auckland, New Zealand Consult Recruitment Full time

    25 September 2024 Service Delivery Manager About the Role: This role is key in ensuring seamless delivery of cybersecurity services, managing customer projects, and driving improvements across processes. You'll collaborate with cross-functional teams to enhance client satisfaction and ensure service excellence in line with industry standards. Key...

  • Service Delivery Manager

    4 weeks ago

    Auckland, New Zealand Consult Recruitment Full time

    25 September 2024Service Delivery Manager About the Role: This role is key in ensuring seamless delivery of cybersecurity services, managing customer projects, and driving improvements across processes. You'll collaborate with cross-functional teams to enhance client satisfaction and ensure service excellence in line with industry standards. Key...

  • Service Delivery Manager

    5 months ago

    Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Contract Reference: 802785 H2R Technology are seeking a Service Delivery Manager for an initial 3-6-month contract to cover extended medical leave. The Service delivery Manager will be the main interface for vendors. Ensure quality of service from digital technology and data services, vendors, and suppliers. Key Skills and...

  • Delivery Driver

    4 weeks ago

    Auckland, New Zealand Service Foods Ltd Full time

    With a commitment to excellence, we take pride in delivering fresh and sustainable products to our valued customers. As we expand our operations, we are looking for a dedicated Delivery Driver to join our New Plymouth branch on a casual basis.As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on...

  • Service Delivery Manager

    4 weeks ago

    Auckland City, New Zealand FUJIFILM Full time

    Permanent, full-time position - Excellent staff benefitsGreat pathway to progress your career **About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand** At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s...

  • IT Service Delivery Manager

    4 weeks ago

    Wellington City, New Zealand NZ Post Full time

    Wellington or Auckland (Highbrook location) - Permanent Role - Assist our Service Delivery function with Technology Services **Kōrero mō te tūranga - About the role** Due to the retirement of a long-standing employee, we have a vacancy within our Data & Technology team for an IT Service Delivery Manager. As part of our Data & Technology function this...

  • IT Service Delivery Manager

    3 months ago

    Wellington City, New Zealand NZ Post Full time

    Wellington or Auckland (Highbrook location) - Permanent Role - Assist our Service Delivery function with Technology Services Kōrero mō te tūranga - About the role Due to the retirement of a long-standing employee, we have a vacancy within our Data & Technology team for an IT Service Delivery Manager. As part of our Data & Technology function this role is...