IT Support Analyst

7 months ago


Auckland City, New Zealand H2R Consulting Full time

**Location**:
Auckland

Type:
Permanent / Full Time

Reference:
839538

Due to increased business growth we have a fantastic opportunity for an experienced L1-2 IT Support Engineer to work within a dedicated IT team to provide a high level of telephone and face to face Desktop Support.

The key requirements are as follows:
- 1-2 years working in an IT Support Analyst role
- Possess a friendly and welcoming personality to support walk ups from internal staff, hardware and software assistance
- Perform hardware installations, upgrades, and replacements.
- Collaborate with vendors for warranty support and hardware-related issues.
- Maintain accurate and up-to-date documentation of IT processes, procedures, and configurations.
- Work closely with other IT support levels, system administrators, and IT management to ensure a cohesive and efficient IT environment
- Customer service experience in a service desk environment with the ability to provide a high level of technical expertise.
- Good knowledge of the Windows Desktop and Office Stack (Windows11 and Windows 10)
- Proficiency in troubleshooting hardware, software and network issues
- Excellent communication and interpersonal skills are essential for this role.

The ability to work Monday to Friday in the office is essential for this role with on-site parking available.

To be considered for this role you will need to be currently based in South/East Auckland with your own transport to travel to work.


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