Customer Care Representative

4 weeks ago


Auckland City, New Zealand Thermo Fisher Scientific Full time

Thermo Fisher Scientific’s Mission is to enable our customers to make the world healthier, cleaner, and safer, and the global coronavirus (COVID-19) outbreak is a powerful reminder of the importance of that Mission. In fact, Thermo Fisher is at the forefront of the global response to COVID-19. We are working with governments, agencies, industry partners and researchers globally to ensure priority access to instruments, consumables, safety supplies and other products to address the outbreak. Our efforts have been particularly focused in supporting analysis of the virus, diagnosis, personal protection, and ultimately helping in the development of new therapeutics and vaccines.

**Job Title**: Customer Care Representative (Few Positions)

**Reports to**:Care Team Leader

**Position Location**: Auckland

As a customer Service Representative, you will provide exceptional service to our customers and clients through the placement and monitoring of orders. You will need to be able to provide a high level of courteous and efficient customer service.

**Key Responsibilities**:

- Provide pricing, availability, cross-reference, researching & sourcing of products for customers
- Up-sell best buy/ first choice/ and other products as requested
- Proactive outbound calls according to Company marketing campaigns, quotes follow-up &/or as allocated
- Forward potential product leads to sales representatives
- Prepare Return Authorizations and credits for processing according to company's guidelines
- Communicate effectively with customers and employees
- Problem solving related to customer issues and engaging relevant teams to resolve them accordingly

**Education and skills**:

- Tertiary qualifications in Science or related degree preferred
- Previous customer service skills and experience would be highly regarded

**What's in it for you?**
- Access to Thermo Fisher’s global University and on the job training
- Employee recognition programs
- Career advancement opportunities

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



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