Customer Care

2 months ago


Auckland City, New Zealand Chandler Macleod Full time

Exciting opportunity for an experienced Customer Care & Claims Representative to join the team at one of New Zealand's leading companies within the logistics industry. Based in their beautiful new premises, this role offers the opportunity to be cross trained across multiple functions, structured training and work within a team that genuinely care about the well-being of New Zealanders.

**About the role - Atu mo te mahi**
Reporting into the Customer Services Manager, this role requires a high level of resilience, data entry, attention to detail and excellent communication skills both written and verbal.

You'll have demonstrated experience in a fast-paced environment providing contact centre/customer service/claims support and a keen eye for detail. You'll be the first point of contact for internal/external stakeholders, be an articulate communicator with a confident and professional personality. High work ethic and an ability to work independently and show a high level of initiative is key in this role.

**Key tasks and accountabilities**:

- Processing claims and investigations
- Receiving and process customers' orders
- Respond to customer enquiries about products, services, and complaints
- Create and distribute customer and supplier reports
- Working across multiple screens
- Maintain a high degree of professionalism
- Building and maintain positive, effective long-term relationships with all key stakeholders
- Meeting company KPIs and SLA's
- Promote Health and Safety
- Adhere to company policy and procedure

**About you - Pehea koe**
- Proven Contact Centre/Customer Service & Claims experience
- Experience using SAP (or a similar system)
- Great attitude, commitment and customer focussed
- Excellent time management skills, with proven ability to set/handle multiple priorities and meet deadlines
- Methodical and remains calm under pressure
- Strong attention to detail/computer literacy and accuracy
- Strong interpersonal and communication skills are essential (written & verbal)
- Ability to work co-operatively and effectively as part of a team and autonomously
- Resilient and pro-active
- Confident, engaging, and energetic approach.
- Proficient using Microsoft Office (excel, word) and strong data entry skills

If you naturally enjoy being part of a supportive company and has a high level of initiative, and are available for an immediate start, please apply

Note: to be offered the role you will need to be fully vaccinated and provide proof of vaccination



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