Information Coordinator, Historic Claims

2 months ago

Auckland City, New Zealand New Zealand Government Full time

**About us**

The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

**About Historic Claims**

Historic Claims, on behalf of the Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.

Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right.

A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.

We're going through a period of significant change and we're looking for people who are excited by, and embrace, change.

Our people's wellbeing is important to us and creating a positive workplace culture is a critical part of how we work. We all have a part to play.

If this sounds like you - we'd love to hear from you.

**Information Coordinator**
- Fixed Term through to 30 June 2026
- Based at our Ellerslie office, Auckland

**About the Role**

The Information Coordinator releases claimants' personal information to them. As part of this process, we ensure the information released complies with relevant legislation - especially the Privacy Act. Historic Claims has a strong focus on transparency. Releasing information to claimants is an important part of the resolution process. It provides them with crucial insight into their past experiences in care.

The Information Coordination team has a collaborative workplace culture with a strong client focus. Historic Claims also offers excellent career progression opportunities.

**Skills and Experience**

To be successful in this role you will have:

- A relevant tertiary qualification or equivalent relevant work experience (is an advantage)
- Good knowledge of the applicable legislation, i.e. Official Information Act, Privacy Act, Oranga Tamariki Act 1989, and the Children's and Young People's Wellbeing Act 1989
- Competency working with the MS Office Suite and records management systems
- Relationship management ability
- Able to prioritise work to achieve results with attention to detail
- Demonstrated excellent in the provision of client focused, administrative and corporate advice and services to managers and staff
- Exemplary standard of written and oral communication
- Ability to demonstrate empathy, and understand client needs, concerns and priorities

**Position Description**Salary range**: $68,660.00 - $83,003.00

**How to apply**

**Note**: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

***

**Closing date**: Friday, 01 November 2024

**Joining us**

Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
- MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time._

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