Claims Coordinator

3 weeks ago

Auckland City, New Zealand Marsh Full time

**JLT-Wellnz** is seeking to appoint a **Claims Coordinator **based in **Auckland**.

**What can you expect?**

**Wellnz**, now a part of **Marsh** has an opportunity for a motivated **Claims Coordinator** looking for something different, where they can put their administration skills to work.

Wellnz is a leader in human risk consultancy. We work closely with our employers to support their people with injury management, return to work support for non-injury factors (illness, mental health), injury prevention, early intervention and other wellbeing services. Wellnz offers an environment where employees are trusted with the autonomy to complete the tasks and duties required of them. Due to our growth, we are in need of passionate, experienced and values driven talent to join our team.

**Role Purpose**
- Claims management of a portfolio of clients.
- Management of claims to meet SLA, AEP audit standards, legislation and Wellnz’s commitment to quality.
- Provide support to case managers in the implementation and delivery of services to meet SLA and AEP audit standards.
- Promote the healthy and safe working environment.
- Identify new business opportunities.

**Key Responsibilities**

**Client service**
- Establish effective working relationships with case managers and clients.
- Ensure a high standard of customer service to injured employees is achieved and maintained in accordance with the Code of Claimant Rights.

**Compliance** - Ensure the client Service Level Agreement, client negotiated KPI’s, AEP audit standards and Wellnz quality standards and procedures are maintained.

**Effective coordination of services** - To co-ordinate and facilitate appropriate cover and entitlement services to ensure a timely, efficient and cost-effective service is provided, on behalf of clients.

**New business** - Recognise and act upon new business opportunities.

**Non-conforming products or services** - Ensure all non-conforming products and services are reported.

**Technical knowledge** - Develop and maintain a competent practice.

**Health and Safety** - Foster positive H&S practices.

**Personal Training** - Complete compulsory modules.

**OneMarsh** - Develop relationships with and promote the interests of other specialist areas.

**What you need to have - **Experience, Qualifications & Skills**
- At least 2 years experience in claims management/or equivalent or 2 years working experience in a relevant health discipline or administration.
- Thorough knowledge and understanding of the ACC Accredited Employer Programme audit standards.
- Commitment to the philosophy of a case management model of practice.
- Excellent communication, interpersonal and relationship skills.
- Sensitivity to equity, disabilities and various other social and cultural issues.
- Excellent written and oral communication skills.
- Strong customer service skills and customer focused.
- Negotiation skills.
- Keyboard skills in Word and Excel.
- Proven time management and organisational skills including the ability to meet deadlines and work under pressure.
- Self-motivated and energetic.
- Team player.

**About Marsh**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

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