Claims Administrator, Historic Claims

3 months ago

Wellington City, New Zealand New Zealand Government Full time

**About us**

The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

**About Historic Claims**

Historic Claims, on behalf of the Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.

Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right.

A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they have contact with us.

Our people's wellbeing is important to us and creating a positive workplace culture is a critical part of how we work. We all have a part to play.

**Claims Administrator - Wellington**

**About the Role**

The purpose of the role is to provide efficient, high-quality administrative support to the Historic Claims team with a primary focus on Records Management. The role includes digital and physical file management, database querying and maintenance, preparing documents, processing correspondence, and other administrative support duties to support an efficient service to claimants. The role does not require direct interaction with claimants.

**Skills and Experience**

**To be successful in this role you will have**:

- an inquisitive disposition, enjoy problem-solving and research
- competence in the Microsoft Office suite
- adaptability to learn and move between a range of records management processes and systems
- the ability to prioritise multiple tasks in a busy and evolving environment with competing internal demands
- a thorough and careful approach to keeping multiple registers up-to-date
- familiarity with the use and function of electronic document management systems (edrms)
- understanding of appropriate and respectful handling of sensitive personal information
- demonstrated experience of anticipating and resolving problems through sound risk management analysis, sometimes with limited information
- a strong focus on attention to detail
- the ability to assess complex information and present a clear and succinct analysis of it both in oral and written form
- well-developed interpersonal skills
- resilience and self-care when exposed to sensitive or distressing information
- the ability to demonstrate empathy and understand client needs, concerns, and priorities

**Position Description**NB: this role's focus is predominantly on Records Support & Information Management. General office administrative/secretarial work is mínimal.

**Salary range**: $54,755.00 - $65,590.00

**How to apply**

**Note**: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

**Closing date**: Sunday, 03 November 2024

**Joining us**

Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
- MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time._

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