Senior Advisor, Sensitive Claims

3 weeks ago

Wellington City, New Zealand New Zealand Government Full time

Permanent
- Wellington-based, but option to work from elsewhere provided you are able to travel to Wellington at least monthly

Help shape the future of Education
He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga
We work to shape an education system that delivers equitable and excellent outcomes
At Te Tāhuhu o te Mātauranga | Ministry of Education, we work to provide services and support nationally, regionally and locally to the education sector, and in some cases, directly to ākonga and whānau.
We help shape the policies, settings and performance of the education system for early learning, schooling and tertiary. We do this by building relationships and understanding the needs of those who receive our services.
We are making significant changes to how we deliver our mahi by
- Taking practical action to give effect to te Tiriti o Waitangi.
- Giving priority to regional and local voice.
- Delivering greater responsiveness, accessibility and integrated services and support.
- Improving feedback loops and information flows.

Our organisation is made up of talented and committed people across Aotearoa from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for every child, young person and adult student in our education system.
About our group and team
Te Mahau | Te Pae Aronui (Operations & Integration) use information, insights and service design functions to help the three Te Mahau frontline groups design and deliver services for our sector. Find out more about Te Pae Aronui internally here or externally via this link.
Te Pae Aronui was established as part of a wider change to provide the education sector with support and services that are more locally responsive, more accessible, and more integrated.
Te Pae Aronui provides the service design, data insights, regulation, learning and other support our three frontline Te Mahau regional teams rely on to support educators, ākonga, whanau and communities.
Mō tēnei tūranga | About this role
The Sensitive Claims team manage an alternative dispute resolution process to support the early resolution of abuse claims lodged against the Ministry.
The Senior Advisor, Sensitive Claims (Triage) supports this work by leading the intake process for newly received sensitive claims. They will review new claims to determine if they are eligible for our process, as well as support processes to refer claims to third parties, where appropriate and in accordance with relevant legislation and court orders. This may include searching for, and reviewing, historical records and checking for information across various databases.
Please note there is further information in the attached Job Description.
Mōhou ake | About you
You will have a relevant tertiary qualification or equivalent experience, knowledge about Machinery of Government and experience navigating complex legal requirements to achieve desired outcomes.

**You will also offer the following**:

- A legal qualification and/or experience working in a legal or regulatory context.
- Excellent written and verbal communication skills.
- Ability to have challenging conversations while maintaining empathy and aroha and a customer service focus.
- Sound advisory skills - you can provide advice that is clear, assists in decision-making and is consistent with previous recommendations.
- Understanding of the principles of te Tiriti o Waitangi and the ability to reflect these in your mahi.
- Experience working in the public sector would be beneficial.
- Ability to establish and maintain positive working relationships with a wide range of people.
- Strong analysis skills, including the ability to analyse and extract relevant information from a large amount of documentation. Excellent attention to detail.
- Ability to handle sensitive information with the utmost discretion.
- High level of computer literacy and Microsoft Office capability.
- Effective time management and organisational skills. Works at pace without compromising quality.
- Flexible, adaptable and pragmatic.
- Strong service delivery ethic and the ability to consider issues relating to sensitive claims with empathy and aroha.

Kua rite koe mō tēnei mahi? | Are you ready to make a difference?
We want to provide flexible working environments where everyone feels relevant, valued and supported. So, if working from home and/or having a flexible start and finish to the day will help with this, we can usually make it happen. We'd love to hear what this might look like for you, so feel free to outline this in your Cover Letter.

**In your cover letter we'd like to know**:

- about you, your values, your whakapapa
- your interest and motivations for this role
- the abilities, strengths, personal attributes and diverse perspectives you will bring to the role and this organisation.

The Ministry encourages all employees to be ful

  • Senior Advisor, Sensitive Claims

    1 week ago

    Wellington City, New Zealand Ministry of Education NZ Full time

    Senior Advisor, Sensitive Claims (Triage) - Permanent - Wellington-based, but option to work from elsewhere provided you are able to travel to Wellington at least monthly Help shape the future of Education - He mea _**_tārai _**_e mātou te _**_mātauranga_**_ kia_**_ rangatira_**_ ai, kia _**_mana taurite_**_ ai ōna _**_huanga_** - We work to...

  • Senior Advisor, Sensitive Claims

    7 days ago

    Wellington City, New Zealand Ministry of Education NZ Full time

    Senior Advisor, Sensitive Claims (Privacy and Official Information) - Permanent - Wellington-based Help shape the future of Education - He mea _**_tārai _**_e mātou te _**_mātauranga_**_ kia_**_ rangatira_**_ ai, kia _**_mana taurite_**_ ai ōna _**_huanga_** - We work to _**_shape_**_ an _**_education_**_ system that delivers _**_equitable_**_ and...

  • Senior Advisor, Sensitive Claims

    3 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Permanent - Wellington-based Help shape the future of Education He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga We work to shape an education system that delivers equitable and excellent outcomes At Te Tāhuhu o te Mātauranga | Ministry of Education, we work to provide services and support nationally, regionally and...

  • Senior Advisor, Sensitive Claims

    1 week ago

    Wellington City, New Zealand NZ Ministry of Education Full time

    Permanent - Wellington-based Help shape the future of Education He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga We work to shape an education system that delivers equitable and excellent outcomes At Te Tāhuhu o te Mātauranga | Ministry of Education, we work to provide services and support nationally, regionally and...

  • Senior Claims Advisor

    1 day ago

    Auckland City, New Zealand WTW Full time

    We are currently seeking a full time Senior Claims Advisor with a strong financial lines background to join the New Zealand Claims Team. This role is ideally based in Auckland. The role will involve interstate travel where required by client and business needs. As a Senior Claims Advisor, you will be responsible for claims advocacy for local and national...

  • Senior Claims Advisor

    7 months ago

    Auckland City, New Zealand Madison Recruitment Full time

    Our client is a multinational organization specializing in insurance brokerage and financial advisory services. With offices worldwide, their primary objective is to help clients reduce their overall cost of risk. They are renowned for providing industry-focused brokerage, consulting, and claims advocacy services. The Role: We are seeking a Domestic...

  • Claims Advisor

    1 week ago

    Auckland City, New Zealand Madison Recruitment Full time

    Are you passionate about Insurance, or building your career and looking for an exciting new step? We are currently on the lookout for a Claims Advisor. As a Claims Advisor your key purpose is to provide effective and timely management of the claims process. Key responsibilities as a Claims Advisor will include: - To provide a high level of claims...

  • Claims Advisor

    1 week ago

    Auckland City, New Zealand WTW Full time

    We are currently seeking a full-time Claims Advisor with a background in all lines of General Insurance to join the New Zealand Claims Team. This role is ideally based in Auckland. The role will involve occasional interstate travel where required by client and business needs. As a Claims Advisor, you will be responsible for claims advocacy for national...

  • Senior Purchasing and Payments Advisor

    1 week ago

    Wellington City, New Zealand New Zealand Government Full time

    **Type**: Fixed Term for 12 monthsHours: Full timeLocation: WellingtonBusiness Group: FinanceBranch: Organisational Capability an'd ServicesSalary: $67,162 - $90,865 Purchasing & Payables Advisor/s We are looking for an experienced Senior accounts payable/purchasing officer (fixed term for 12 months) to provide efficient, effective, and responsive accounts...

  • Broking Claims Advisor

    7 months ago

    Wellington City, New Zealand Ensure Recruitment Full time

    Growing business - Collaborative supportive team - Wellington or Auckland location! **About the role**: This successful New Zealand owned brokerage is looking for a Claims Advisor to join their growing team. You will be handling all F&G claims both domestic and commercial with continuous learning opportunities train across all products. You will build great...

  • Senior Claims Adviser

    7 months ago

    Auckland City, New Zealand Marsh Full time

    **Senior Claims Adviser** **What can you expect?** In this role as specialty and financial lines claims advisor you will provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. This includes developing technical expertise, account management and business development capabilities to...

  • Claims Advisor

    5 months ago

    Auckland City, New Zealand Zurich Insurance Full time

    **A new adventure awaits** At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance...

  • Claim Advisor

    7 months ago

    Auckland City, New Zealand Zurich Insurance Full time

    **A new adventure awaits** At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance...

  • Lead Strategic Advisor, Historic Claims

    1 month ago

    Wellington City, New Zealand New Zealand Government Full time

    **About MSD** The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and...

  • Senior Claims Officer

    1 week ago

    Wellington City, New Zealand Madison Recruitment Full time

    Join our dynamic team at Master Builders as a Senior Claims Officer and play a key role in processing and administering claims. If you have a passion for the insurance and building industry and a minimum of 3 years of claims assessment experience, we want to hear from you! **Why Choose Master Builders?** Master Build Services (100% subsidiary of RMBA) are...

  • Senior Claims Specialist

    8 months ago

    Wellington City, New Zealand Madison Recruitment Full time

    We are seeking a dynamic and experienced professional on behalf of our client, a regulatory organisation, for a Senior Claims Specialist position. As a key member of our claims department, you will be responsible for managing a diverse portfolio of claims with a focus on delivering exceptional service to customers. Our client is looking for someone with a...

  • Claims Administrator, Historic Claims

    3 months ago

    Wellington City, New Zealand New Zealand Government Full time

    **About us** The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...

  • Senior Advisor Claims

    6 days ago

    Wellington City, New Zealand New Zealand Government Full time

    Fixed-term, fulltime positions available, contract tile June 2026!! - Preferably Wellington based but open to other locations - We're offering a competitive salary starting from $106,416 to $117,782, depending on experience **Mo te tunga**| About the**role** The purpose of this role is to assess and respond to claims related to children and young people...

  • Domestic & Commercial Claims Advisor

    7 months ago

    Auckland City, New Zealand Ensure Recruitment Full time

    Growing business - Collaborative supportive team - Auckland or Wellington location **About the role**: This successful New Zealand owned brokerage is looking for a Claims Advisor to join their growing team. You will be handling all F&G claims both domestic and commercial with continuous learning opportunities train across all products. You will build great...

  • Claims Coordinator

    7 months ago

    Wellington City, New Zealand Marsh & McLennan Companies Full time

    **Wellnz** is seeking to appoint a **Claims Coordinator** based in **Wellington**. **What can you expect?** Wellnz, a part of Marsh has an opportunity for a motivated and experienced Claims Coordinator. We are looking to fill a full-time fixed term contract position to cover an employee on parental leave. Wellnz is a leader in human risk consultancy. We...