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Ramp Services Duty Manager
5 months ago
In 2021, Swissport International AG provided best-in-class airport ground services for some 97 million airline passengers (2019, pre-COVID: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 100 cargo centers worldwide. At the end of 2021, Swissport was active at 285 airports in 45 countries on six continents.
**Swissport** - world’s leader in airport ground handling. Join our leadership team today.
**Job Summary**
**Experience and Competencies**
- Technically confident in multi-client airport operations, ground handling and aircraft loading activities;
- Experience in leading a workforce, with competencies in employee coaching, talent development disciplinary procedures, and inspiring front-line team members;
- Leadership experience in a fast-paced, safety and compliance focused service operation, managing the needs of multiple clients with divergent requirements;
- Knowledge of training practices including monitoring of training compliance for regulatory and skills-based training;
- Capability to develop or proven relationship-building experience, able to form collaborative working relationships to achieve mutual outcomes;
- High level written and oral communication skills with verbal reasoning, and interpersonal skills;
- Strong administrative, time management and organisational skills, capable of working with mínimal direction, under pressure and within strict timeframes, displaying initiative and motivation;
- Aptitude for workforce planning processes including forecasting attrition, training, leave and operational coverage.
**Main Accountabilities and Responsibilities**
- Provide OH&S oversight and guidance, creating a positive safety culture that includes strong safety reporting and Just Culture that aims for being a generative safety culture;
- Ensure compliance with company and client procedures and regulations;
- Lead optimal operational efficiency through effective planning and management of manpower (through rosters, training, leave, etc.) as well as other key cost areas and revenue capture and collection;
- Ensure airports meet performance requirements and maintain operational integrity;
- Monitor, manage and report on Airport performance, analysing Airport scorecards, proactively identity operational weakness and implement corrective strategies;
- Manage the safe and secure operation of all equipment and associated costs for repair and maintenance;
- Lead and coach the team effectively fostering positive culture and actively managing individual performance including escalated staff grievances, complaints and discipline;
- Lead a culture that values equality, fairness, transparency and zero tolerance for bullying, discrimination and harassment; and
- Maintain effective communication and relationships with key client representatives and airport community stakeholders.
**Equal Employment Opportunity Statement**
**Applications** must be in writing with Qualifications/Experience and Required Competencies addressed and supported with evidence where possible.
**Salary**: $80,000.00 - $150,000.00 per year
