Client Relationship Manager

5 months ago

Mangere, New Zealand Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

**Job Description**:
We have a rare opening within our Global Forwarding business for a Client Relationship Manager to join the team in our Mangere office. This is an opportunity that will instantly connect you to our global network. As the CRM you will take the lead in providing Freight Forwarding solutions for our key customers ensuring safe and efficient delivery of their products.

Some of your duties could include;
- Developing and maintaining effective and professional customer relationships
- Supporting account management and transaction processing
- Provide product and technical support as it relates to customer transactions, customer feedback and other requests
- Retention and growth of customer portfolio both domestic and global
- Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met
- Lead the financial ownership of the clients through ongoing reviews of the weekly finance reports
- Support, encourage and drive client services & operational teams to deliver value to all stakeholders
- Review KPIs & provide positive, constructive feedback internally & to the client

**Qualifications**:
To be successful in this role, you will need:

- 5 years’ experience within Freight Forwarding (ideally within a similar role)
- Demonstrable experience in customer retention and growth
- Proven ability to partner with customers in identification and implementation of supply chain solutions
- Good working knowledge of Microsoft systems (PowerPoint, Excel, Word)
- Experience working with and managing major importers
- Clear business acumen and a commercial focus to reduce costs and increase profitaility in the team

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in New Zealand and be prepared to undertake pre-employment checks including a criminal history check and medical.

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