Client Relationship Manager

5 months ago


Mangere, New Zealand Toll Group Full time

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we feel inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

**Job Description**:
Be connected. We have a rare opening within our Global Forwarding business for a Client Relationship Manager to join the team in our Mangere office. This is an opportunity that will instantly connect you to our global network. As the CRM, you will take the lead in providing Freight Forwarding solutions for our key customers ensuring safe and efficient delivery of their products. Reporting line for this role is to Commercial Manager who is well regarded within our business and will certainly look to further develop your critical thinking and commercial awareness of our Logistics operation.

**Some of your duties will include**:

- Quarterly and monthly presentations to our customers on service delivery
- Commercial review and assessment of customer performance vs revenue target
- Retention and growth of customer portfolio both domestic and global
- Partner with customers in the identification and implementation of Freight Forwarding solutions
- Leading and inspiring through collaborative working with a team of customer service specialists (not direct reports)

**Qualifications**:
To be successful in this role, you will need:

- 5 years’ experience within Freight Forwarding (ideally within a similar role)
- Demonstrable experience in customer retention and growth
- Proven ability to partner with customers in identification and implementation of supply chain solutions
- Good working knowledge of Microsoft systems (PowerPoint, Excel, Word)
- Experience working with and managing major importers

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.



  • Mangere, New Zealand Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...


  • Mangere, New Zealand Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...


  • Mangere East, New Zealand COUNTDOWN NZ SUPPORT Full time

    **Ready to make an impact? We’re looking for a Customer Relationship Manager to join our Grocery Wholesale team here in Aotearoa reporting to our Head of Commercial. Joining our Grocery Wholesale team you’ll take accountability for managing the store level relationships and support NZGW customers from primarily an operational perspective. Being in the...


  • Mangere, New Zealand Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...


  • Mangere, New Zealand Foodstuffs North Island Full time

    **About the role** As the Campaign Operations Manager for Foodstuffs Media, you will lead a highly skilled team who manage, traffic and execute all supplier-funded brand marketing campaigns across Foodstuffs’ retail network. The role is responsible for the efficient and effective collaboration end-to end across Foodstuffs’ colleagues, service providers,...


  • Mangere East, New Zealand COUNTDOWN NZ SUPPORT Full time

    Opportunity to step up and grow your career, expand your skill set and engage with the wider business - Monday to Friday and working across our sites, Favona and Ponsonby - Team Benefits | 5% discount & double discount on ALL fresh & own brand products! **Ready to make an impact? We are! We always put our customers first, they are at the heart of everything...


  • Mangere, New Zealand Unilode Full time

    **About Unilode** **Position Overview** The Customer Success Manager focuses on customer performance, satisfaction, profitability, growth, and retention, by constantly seeking new ways to optimize performance and enhance the customer experience. The ideal Customer Success Manager will be social, analytical, engaging and be able to manage customer...


  • Mangere, New Zealand Sourced Full time

    6 Month daily rate contract offering an immediate start in Auckland - Engage with diverse stakeholders, ensuring seamless transition and adoption - Auckland based role contributing to an nationwide, inter-company initiative - 6 Month daily rate contract offering an immediate start in Auckland - Engage with diverse stakeholders, ensuring seamless transition...

  • Customs Manager

    4 months ago


    Mangere, New Zealand Team Recruitment Full time

    **The company**: A well established New Zealand owned International Freight Forwarding company who are very successful in their own right. providing excellent service offerings to their clients across the entire supply chain. **The role**: We are seeking an experienced Customs Manager or a Customs Supervisor who is looking for that step up into management,...

  • Senior Media Planner

    5 months ago


    Mangere, New Zealand Foodstuffs North Island Full time

    **About the role** As a Senior Media Planner for Foodstuffs Precision Media, the retail media business in New World and PaknSave, you have a vital role to support the rapid growth of our Media business. A Foodstuffs Precision Media (FPM) Senior Media Planner takes on the bulk of the planning responsibilities in a team, working to pull together media plans...

  • Business Manager

    5 months ago


    Mangere, New Zealand Foodstuffs North Island Full time

    **About Foodies** You know New World, PAK’nSAVE and Four Square right? That’s us! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe)! **About the role** As a Meat Business Manager, you’ll be working in a motivated meat buying team responsible for...

  • Area Manager

    5 months ago


    Mangere, New Zealand Southern Traders Full time

    **Position: Area Manager/Operations Manager** **About Us**: We are Fast Cash Pawnbrokers, a New Zealand-owned company with over 20 years in the Pawnbroking business. We operate four stores in Auckland - Papakura, Glen Innes, Mangere, Manurewa. Our team is dedicated to providing exceptional customer service and finding the best bargains for our...


  • Mangere, New Zealand Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Category Manager

    5 months ago


    Mangere, New Zealand Foodstuffs North Island Full time

    **Welcome to Gilmour’s!** We are a 100% New Zealand owned cooperative, and we make sure New Zealanders get more out of life through customer inspired stores, high performing teams, and world class products and services. Gilmour’s is a wholesale supplier to the NZ foodservice industry and part of wider Foodstuffs North Island Team (New World,...


  • Mangere, New Zealand Foodstuffs North Island Full time

    **About Us** You know New World, PAK’nSAVE and Four Square, right? That’s us! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe)! Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our network...


  • Mangere, New Zealand Foodstuffs North Island Full time

    **About Foodies** You know New World, PAK’nSAVE and Four Square right? That’s us! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe)! Our purpose built offices close to Auckland Airport is home to New Zealand’s largest Distribution Centre and our Support...

  • Key Account Manager

    5 months ago


    Mangere, New Zealand Team Recruitment Full time

    About the Company Outstanding opportunity here! Large multi-national forwarder located near Airport. Growing exponentially and able to provide its customers with the latest technology, and flexibility for their needs. Passionate about excellent service and also sustainability conscious, this company can offer so much. About the Role This position is for a...

  • Operations Manager

    5 months ago


    Mangere, New Zealand Foodstuffs North Island Full time

    **Operations Manager** Be part of our Landing Drive Distribution team as the Night Shift Operations Manager. This is an exciting opportunity to join our Foodies whānau and work for one of the largest employers in New Zealand and work in the largest Distribution Centre in NZ. As the **Operations Manager, you’ll**: - Foster a collaborative environment...

  • Category Manager

    2 months ago


    Mangere, New Zealand Foodstuffs North Island Full time

    **About Foodies** A true kiwi success story, we are a co-operative with a team of 24,000 in a growing network of 300+ stores (PAK’n’SAVE, New World, Four Square, Gilmours and Liquorland). We have the privilege of serving over 1.3 million Kiwis every week in the most awesome little country in the world. As a business we have a customer driven focus and...

  • Workshop Manager

    5 months ago


    Mangere, New Zealand Babcock International Full time

    **Workshop Manager**: - Location: Auckland, NZ, 2022- Onsite or Hybrid: OnSite**Babcock **is looking for a** Workshop Manager **to lead the** Workshop Operations t**eam based at **_Auckland Airport._** **About the role** Join our team at Air New Zealand as a Workshop Manager and lead a dedicated team of mechanics and administrative staff to provide...