Client Relationship Manager

5 months ago


Mangere, New Zealand Toll Group Full time

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we feel inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

**Job Description**:
Be connected. We have a rare opening within our Global Forwarding business for a Client Relationship Manager to join the team in our Mangere office. This is an opportunity that will instantly connect you to our global network. As the CRM, you will take the lead in providing Freight Forwarding solutions for our key customers ensuring safe and efficient delivery of their products. Reporting line for this role is to Commercial Manager who is well regarded within our business and will certainly look to further develop your critical thinking and commercial awareness of our Logistics operation.

**Some of your duties will include**:

- Quarterly and monthly presentations to our customers on service delivery
- Commercial review and assessment of customer performance vs revenue target
- Retention and growth of customer portfolio both domestic and global
- Partner with customers in the identification and implementation of Freight Forwarding solutions
- Leading and inspiring through collaborative working with a team of customer service specialists (not direct reports)

**Qualifications**:
To be successful in this role, you will need:

- 5 years’ experience within Freight Forwarding (ideally within a similar role)
- Demonstrable experience in customer retention and growth
- Proven ability to partner with customers in identification and implementation of supply chain solutions
- Good working knowledge of Microsoft systems (PowerPoint, Excel, Word)
- Experience working with and managing major importers

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.



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