Service Desk Analyst- After Hours
4 days ago
Our Purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our Team
The Datacom Customer Support team are responsible for a number of outsourced services for some of New Zealand’s largest organisations. With functions spanning Service Desk, Field Service, Digital Enablement and Product Management, our environment is dynamic and fast paced. And we have a bigger purpose - not only are we are focused on delivering awesome business outcomes, we are thinking, planning and taking action on revolutionising the technology industry
We have an excellent opportunity for someone keen for the next step in their career, joining a fantastic team of peers with lots of scope to learn and grow You will be part of our extensive Customer Delivery business who support each other working collaboratively across multiple locations.
The Role
Our Service Desk is a 24/7 operation so you must have the flexibility to work varied hours which are defined by rosters. This particular role will operate in the after-hours space, working shifts between 2:00 pm and 7:00 am and weekends
**What you’ll do**:
- Work to given Service Level Agreements and KPI’s
- Problem solve and troubleshoot
- Multitask
**What you’ll bring**:
This is a fast-paced role; the nature of customer support means we get peaks and troughs, so you’ll be adept at multi-tasking to stay on top of your tickets whilst the call volumes are high. You’ll be adaptable to change track at the drop of a hat (or Priority 1 Incident ) resolving tickets in a timely and responsive manner, balancing your workload accordingly.
Those who are successful in this role have a genuine, positive attitude, strong customer service ethic and strong technical aptitude. Whilst relevant Service Desk experience is a bonus - we have a formal training program that will see you develop all the skills you need, as long as you have the right soft skills to learn them.
About Us
-
Service Desk Analyst
8 months ago
Auckland City, New Zealand Datacom Full timeAbout us Our team The Datacom Customer Support team are responsible for a number of outsourced services for some of New Zealand’s largest organisations. With functions spanning Service Desk, Field Service, Digital Enablement and Product Management, our environment is dynamic and fast paced. We have an excellent opportunity for someone keen for the next...
-
Service Desk Analyst
4 days ago
Wellington City, New Zealand Weta Digital Full timeWe are looking for a Senior Service Desk Analyst to join our IT team! The Service Desk Analyst plays a key role within Wētā FX’s IT Operations team, helping to provide a single point of contact for all IT incidents and requests. The Service Desk analyst will triage and solve tickets raised by our crew, whilst escalating when required to our 2nd and 3rd...
-
Service Desk Analyst
1 week ago
Auckland City, New Zealand HAYS Full timeRewarding Service Desk Analyst opportunity to make a difference in the community **Your new company** A national healthcare provider based in Penrose supporting the IT services to hospitals, specialist services and community care. **Your new role** As a Service Desk Analyst you will work within a fantastic team to provide efficient and effective service...
-
Service Desk Analyst
3 months ago
Wellington City, New Zealand Weta Digital Full timeWe are looking for a Service Desk Analyst to join our IT team! The Service Desk Analyst plays a key role within Wētā FX’s IT Operations team, helping to provide a single point of contact for all IT incidents and requests. The Service Desk Analyst will triage and solve tickets raised by our crew, whilst escalating when required to our 2nd and 3rd level...
-
Service Desk Analyst
7 days ago
Auckland City, New Zealand Robert Half Full time**The Company** A ANZ wide global name in hospitality, this organisation is looking for a motivated and experienced Service Desk Analyst to join them on a 3-month contract. This will be supporting their in house restaurants, accommodation and conference centres to ensure there is no drop in service levels provided. Working within a team of 6 Service Desk...
-
Service Desk Analyst
7 months ago
Auckland City, New Zealand Robert Half Full time**The Company** An ANZ wide global name in the healthcare industry, this organisation is looking for a motivated and experienced Service Desk Analyst to join them on a 5-month contract. This will be providing their in-house teams with technical support to ensure everything is running smoothly. Joining forces with a dynamic crew of 8 Service Desk Analysts,...
-
Senior Service Desk Analyst
7 days ago
Wellington City, New Zealand Datacom Full timeOur Purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our Team Our Wellington Service Desk boasts over 150 team members dedicated to solving technical issues for more than 20 large client environments. Located on the Jervois Quay...
-
Service Desk Analyst
1 week ago
Auckland City, New Zealand HAYS Full timeGreat opportunity to bring your natural customer service to and grow in the technology support space! **Your new company** A national healthcare provider based in Penrose supporting the IT services to hospitals, specialist services and community care. **Your new role** As a Service Desk Analyst you will work within a fantastic team to provide efficient and...
-
Service Desk Analyst
7 days ago
Auckland City, New Zealand DDS IT Full time**Introduction**: We need an exceptional Rockstar! We have a number of open roles for Service Desk Analyst/Engineers for both Permanent and Independent Contractor engagement! Work with a high performing team of Service Desk Engineers Remote first workplace Great Company culture About DDS IT Our culture starts and ends with our people. We are a...
-
Service Desk Analyst
3 weeks ago
Auckland, New Zealand Rhcnz Medical Imaging Group Full timeGreat opportunity for someone to join our team at our Auckland office as a Service Desk Analyst!We are looking for a great person to join our IT Services Team at our Auckland office as a Service Desk Analyst!Who we are:RHCNZ Medical Imaging, comprising of Pacific Radiology, Bay Radiology and Auckland Radiology is New Zealand's leading radiology services...
-
Service Desk Analyst
4 months ago
Wellington City, New Zealand New Zealand Government Full timeService Desk Analyst - Permanent, Full Time Wellington Based We are looking for a Service Desk Analyst to join our Client Services Team. The Client Services team is part of the Information Services group and is responsible for 1st and 2nd level Service Desk support. The team is also the custodian of NZQA's device fleet. Whakatairangatia ngā kete o te...
-
Lv2 Service Desk Analyst
2 months ago
Auckland City, New Zealand FinXL Full time**Job details**: - Posted 18 November 2024 - SalaryNegotiable - LocationAuckland - Job type Contract - DisciplineCustomer Experience - Reference90M0656692_1731912633 **Job description**: **LV2 Service Desk Analyst** Summary: We are seeking a proactive and customer-focused Service Desk Analyst to join our client's dynamic IT support team in Auckland for an...
-
Service Desk Analyst
2 days ago
Auckland City, New Zealand RWA Technology People Full time2 months contract with possible extension, Immediate Start - East Tamaki Location - AD, SCCM, Wireless We are looking for Service Desk Analyst to join our client **Technical Skills required**: - Wireless technology - this is just for our Access points and wi-fi connectivity support. - Remote software - SCCM and gotoassist or any other remote tools. -...
-
Service Desk Analyst
2 days ago
Auckland City, New Zealand HAYS Full timeService Desk Analyst **Your new company** A national healthcare provider based in Penrose supporting the IT services to hospitals, specialist services and community care. **Your new role** As a Service Desk Analyst you will work within a fantastic team in a 6 month fixed term contract to provide efficient and effective service desk support to customers...
-
Service Desk Analyst
7 months ago
Auckland City, New Zealand NTT Full time**Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...
-
Service Desk Analyst
14 hours ago
Auckland City, New Zealand humm Full time**We Dream. We Design. We Deliver.** hummgroup (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been...
-
Level 2 Service Desk Analyst
2 weeks ago
Wellington City, New Zealand Potentia Full time**Must be available immediately or with 10 days' notice** **The organisation** Smaller government entity that enables our economy to grow, people to be in work and our financial system to remain stable. **Your role** You will be an experienced Level 2 Service Desk Analyst who will work to provide level 1 and 2 technical support for the organisation as...
-
Service Desk Analyst
4 months ago
Auckland City, New Zealand SkyCity Entertainment Group Full timeAre you a tech-savvy customer service superstar? If so, due to an internal promotion we may have just the role for you! SkyCity is a premiere entertainment destination in the heart of Auckland's CBD consisting of a world-class casino, award-winning restaurants and bars, two luxurious hotels, theatre, New Zealand's largest convention centre and the country's...
-
Service Desk Analyst
7 months ago
Auckland City, New Zealand SkyCity Entertainment Group Full timeAre you a tech-savvy customer service superstar? If so, we may have just the role for you! **As New Zealand's largest Entertainment Company, the SkyCity Entertainment Group is a diverse and vibrant organisation that attracts positive and innovative individuals to participate in our professional, results-orientated culture.** **About SkyCity** SkyCity is a...
-
Service Desk Analyst
7 months ago
Auckland City, New Zealand SkyCity Entertainment Group Full timeAre you a tech-savvy customer service superstar? If so, we may have just the role for you! **As New Zealand's largest Entertainment Company, the SkyCity Entertainment Group is a diverse and vibrant organisation that attracts positive and innovative individuals to participate in our professional, results-orientated culture.** **About SkyCity** SkyCity is a...