Service Desk Analyst

4 months ago


Auckland City, New Zealand Datacom Full time

About us
Our team
The Datacom Customer Support team are responsible for a number of outsourced services for some of New Zealand’s largest organisations. With functions spanning Service Desk, Field Service, Digital Enablement and Product Management, our environment is dynamic and fast paced.
We have an excellent opportunity for someone keen for the next step in their career, joining a fantastic team of peers with lots of scope to learn and grow You will be part of our extensive Customer Delivery business who support each other working collaboratively across multiple locations.
The role

**What you’ll do**:

- Work to given Service Level Agreements and KPI’s
- Problem solve and troubleshoot
- Multitask

**What you’ll bring**:

- Excellent communication skills
- Strong customer service experience
- Working in a fast paced work environment and under pressure
- Positive attitude and growth mindset

What you’ll get
- A competitive salary and additional benefits (e.g. free health insurance)
- Flexible working - opportunity to work from home
- Awesome company-wide team culture
- Additional training


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