Customer Development Manager

3 months ago

Auckland City, New Zealand Hill's Pet Nutrition Full time

No Relocation Assistance Offered
162077 - Auckland, North Island, New Zealand

**Who We Are**
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

**About Us: Hill’s Pet Nutrition - A Colgate-Palmolive Company**

Ready to continue your career as a category leader? Hill’s is on the hunt for energetic go-getters who are ready to make the world a better place for pets and people alike

Join Hill’s Pet Nutrition, a leader in pet food innovation and a subsidiary of the global Colgate-Palmolive Company. We are dedicated to enhancing the health of pets and people while committing to sustainability and social responsibility. Our diverse portfolio spans Oral Care, Personal Care, Home Care, and Pet Nutrition.

Our mission is to enrich the lives of pets worldwide with cutting-edge nutrition and a passionate team. We embody values of Caring, Global Collaboration, and Continuous Improvement, fostering a culture that celebrates diversity and inclusion. We offer a rewarding career path, work-life balance, and benefits such as Summer Hours, Live Better activities, Product Parcels, and Health Checks.

**Job Summary**:
Reporting to New Zealand’s Country Manager, the Customer Development Manager (CDM) is pivotal in developing sales and business strategies for our key customers in Pet specialty Omnichannel and Online Pure Play. This role has a direct impact on our ambitious sales targets, by securing optimal product placement, and executing promotional strategies with excellence.

**Key Responsibilities**:

- Day to day management of customer accounts and customer relationships.
- Formulate and execute annual business plans for top-tier customers.
- Own the Customer P&L, including forecasting and planning.
- Manage Commercial Value Planning (CVP) by allocating commercial investment into the 6Ps activities.
- Partner with customers and internal teams to deliver impactful joint business plan (JBP) initiatives.
- Track and report market share & category performance for your customers.
- Utilize analytics to drive ROI-focused discussions and strategies.
- Deliver sales targets within investment guidelines and alignment with global & regional brand strategy by strategising & recommending promotional plans.
- Collaborate with cross functional teams such as the broader Customer Development Team, Marketing, Digital and Supply Chain functions to build business opportunities and ensure planning accuracy.
- Achieve e-Commerce sales fundamentals, including content standards and product launch timelines.
- Manage and coach a Customer Development Executive and ensure alignment with Hill’s goals and values.

**About you**:

- Bachelor’s and/or Master's degree in business, commerce, or related field.
- 3 years+ experience in Customer Management roles and/or shopper marketing experience preferred.
- Experience in Pet or FMCG is highly regarded.
- Strong strategic planning and relationship building skills.
- A confident and clear communicator that can navigate the complexities of different retail environments.
- Exceptional prioritisation skills and goal-oriented.
- Proficiency in CRM, sales analytics tools, and Google Suite or equivalent software.
- Strong team player with collaborative skills to meet customer needs and company objectives.

**Never worked in the Pet Industry? That’s okay We love to share the love about what we know as a global pet nutrition leader.**

**Other Fast Facts for Consideration**:

- Work Environment: This role is based in our Auckland office with support for hybrid work arrangements. Regular weekly office attendance is expected.
- Professional Development: We invest in our employees' growth, offering ongoing training, performance reviews, mentoring programs, and career advancement opportunities. Continuous improvement is part of our DNA. We provide regular feedback, encourage peer reviews, and support our employees in their pursuit of excellence.
- Compensation and Benefits: We offer a competitive compensation package, including a bonus structure and comprehensive benefits. Details will be provided during the hiring process.

**Our Commit

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