Customer Manager

1 month ago


Auckland City, New Zealand New Zealand Trade and Enterprise Full time

We have a diverse & collaborative environment that inspires lifelong learning.
- We offer hybrid working and 5 weeks annual leave.
- We are focused on holistic wellbeing to support you to be your best self.

This role is based in Tamaki Makaurau, Auckland.

**Who are we | Ko Te Taurapa Tūhono tēnei**

Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) purpose is simple - to grow companies internationally, bigger, better and faster, for the good of New Zealand.

You would be joining the Export Customer team - we are a friendly passionate team of commercially astute ambitious Customer Managers who work within the Consumer Goods sector, as well as a mix of other customers.

**What you'll be doing | Te whakamahere**

***

This role is based in our Auckland office on the Tamaki Makaurau waterfront looking out to Rangitoto Island. In this role you will manage a portfolio of well-known New Zealand brands. The portfolio has a dual emphasis on technology and manufacturing companies. This role is best suited for someone who is passionate about technology/manufacturing companies, has high commercial awareness; and who is inspired by helping businesses to grow so they can export to the world.

You will work in close partnership with your portfolio of customers to deeply understand their business. You will learn and support them with their challenges and opportunities and their international growth strategy. Together you will build a work programme to help them achieve their goals. You'll be a trusted and empathic communicator, coach and problem solver who connects your customers to the right experts and tools to facilitate this support.

**What you'll need to be successful | Ō Pūkenga**

You will be someone who has a good understanding of the NZ export business ecosystem with strong knowledge of consumer brands, manufacturing and the international retail landscape. A self-starter that embraces change and works at pace, who can work independently but also understands the importance of connecting with the broader NZTE one global team. You will also:

- Bring in-depth commercial experience particularly in the technology and/or manufacturing space.
- Be a strong communicator with the ability to not only build rapport and but develop influential relationships across all levels & types of an organisation.
- Be commercially astute and be able to provide viable business advice to help exporters grow.
- Be resilient & adaptable, eager to roll up your sleeves and work alongside your customers.
- An understanding of te ao Māori and tikanga is valued.

**Why you’ll love working here | Nau mai ki Te Taurapa Tūhono**

NZTE is a truly global organisation with over a hundred countries as part of our everyday. We know that life is not all about work and flexible working at NZTE is standard practice. We will give you the right technology to allow you to work anywhere and balance your time. On top of this, we also offer 5 weeks annual leave so you can have that extra time in the year to enjoy what you love doing

For more info about the benefits and life at NZTE visit - nzte.govt.nz/page/life-at-nzte

**What's next | Te ara ki tua**

The Position Description can be found here: Customer Manager PD.


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