Customer Operations Learning and Development

5 days ago

Auckland City, New Zealand Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

We are looking for two L&D Specialists, one intermediate and one senior. These are exciting new roles within the Customer Operations L&D Design team, which sits in the wider Global CO L&D team.

In these roles you’ll design and develop world leading learning experiences for our global customer experience & customer success teams across four countries and six sites. This year we are growing our CO L&D team, therefore these roles will be involved in setting up how we work (to discover, design and develop learning), and will undertake a full review and redesign of the onboarding programme for our Customer Experience teams.

Your work will ensure that learning for customer experience & customer success teams is sustainable, scalable and engaging. Your work will enable Xero employees in these teams to develop the skills, behaviours and experiences they need to achieve their goals and to do the best work of their lives.

You will design and develop learning experiences that accelerate and improve speed to competency, uplift workforce capability and engagement, and build capability which leads Xeros to thrive, grow and delight for years to come. These roles require the ability to move with an agile approach in a changing environment, whilst obsessively focusing on driving world class outcomes for Xero through beautiful learning experiences for our people.

**Success looks like**:

- The design and development of world leading learning programs and experiences which clearly demonstrate value are implemented successfully.
- A world class learning experience for CX, CS and CO employees from day one and beyond, including product and business change.
- A commitment to teamwork and assisting others, along with being empowered and challenged to do your best work.

**What you’ll bring with you**:

- A passion for designing awesome learning experiences that will inspire and delight our Xeros as well as energised by elevating the skills and talents of our people.
- Proven experience in high level design, storyboard and content development.
- Growth mindset, with a drive to learn and grow.
- Outstanding communication, time management and stakeholder engagement skills.
- Innovative mindset, with the ability to be flexible and adapt to change in a fast-paced environment.
- Ability to assess learning outcomes and measure the success of the learning you create.
- An ability to work in a global environment.
- Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too._
- Please note that we currently require all employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business. Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine if any reasonable accommodations can be provided to ensure their role can be performed safely whilst the restriction is in place._

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