Head of Customer Engagement Development
3 days ago
**He Waka Eke Noa | Creating Great Together**
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise If you can imagine a better future, let's find a way.
The Customer Engagement unit leads data-driven customer engagement orchestrated across channels. It comprises several specialist teams who work alongside other units of BNZ to design and advance the customer experience. This is a diverse team that has expertise in data analysis, marketing automation, personalisation of communications and decisioning.
**Mō te Tūranga | About the Role**
We are looking for a Head of Customer Engagement Development & Enablement to lead a team to build and implement BNZs capability in data driven customer engagement across channels utilising always on Next Best Actions 'NBAs' and Campaigns.
The role will lead the technology and data transformation and key operational capabilities to manage customer engagement at BNZ.
This role will also work closely with the Technology unit, and wider BNZ colleagues to develop and deliver data-driven customer engagement to drive better customer outcomes and deliver a strong return on marketing and communications investment.
**Ōu Pūkenga | About You**
Other skills include:
- Experience in leading high visibility transformation within data driven customer engagement operations.
- Proven track record in leading a team and creating a high-performance culture.
- Experience with implementing marketing automation platforms, customer decisioning and interaction management, and customer data management and integration.
**BNZ Hei Wāhi Mahi | Working at BNZ**
At BNZ, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results.
We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit you.
- ** Oranga | Wellbeing**: Your wellbeing is important to us. When we're at our best, physically and mentally, in and out of work, we can truly create great things together. We're here to support you to be your best with a number of wellbeing initiatives.
- ** Whakatā | Leave**: We all need a bit of time off every now and then. At BNZ we're proud to offer the generous leave options you need and deserve - whether it's for a special occasion, an unexpected event, or an extended vacation.
- ** Raungāwari | Flexibility**: We're big on helping you balance life and work. We offer a range of flexible working options that help you be your best, wherever you're based. Talk to us about how we can make this work for you.
**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**
- Applications close Sunday 2nd October at 11:55pm_
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