Process & Development Manager
3 days ago
**We are always looking to grow our teams with talented people Join our expanding team NOW**
**Key Responsibilities**
- Develop, document, and streamline inter and intra-departmental processes and workflows to stabilize, streamline, and enhance efficiencies within the agency
- Obtain agreement across and within departments for expected procedures and performance standards
- Document processes
- Ensure compliance among senior managers
- Train management and staff on using contemporary process management tools and data to improve self-management and process improvement
- Assist Sales and Customer Service to increase e-Commerce usage among customers by developing a cross-departmental commercial strategy for implementation
- Develop working procedures with customers for niche value-added services and exception management
- Manage library of agency performance measurements and ensure compliance by management team on reporting and providing corrective actions
- Provide management support to MD on specific projects as named
**Requirements**:
- Tertiary qualifications in a related field
- Experience in process development
- At least 3 years’ experience in the shipping or cargo logistics industry is preferred
- Agility and adaptability
- Strong attention to detail
- Clear and concise communication skills
- Able to build cross-functional cooperation
- Can utilize and communicate process management skills and tools
Function:
Countries & Business Development
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