Customer Support Representative Auckland

6 months ago

Auckland City, New Zealand TDX Ltd Full time

**Who are we?**
TDX (formerly known as TransDiesel), is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is regarded as a market leader for sales and service of construction equipment, diesel engines, transmissions, generator sets, oil and filtration products. We service the civil, forestry, construction, mining and marine sectors across all of New Zealand.

TDX is the distributor of leading global brands including Volvo, Yanmar, Shell Consumables, Kohler Generators, Perkins Engines and Allison Transmissions. We are committed to creating a world-class sales and service organisation with our world-class experience and local know-how.

**What’s in it for you?**
We are a fun and supportive team that continuously look for ways to help you grow and further develop. We are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs. We are truthful in our work, and we treat each other with respect.

Get paid weekly, onsite parking, life insurance, discounted medical insurance, staff discount on company products, and stable secure employment in a well-established and growing company

We are currently adding to our successful team and are looking for a Customer Support Representative with strong customer relationship skills, to work directly with our clients out in the field. This position would suit someone from the Heavy Machinery, Automotive, farm machinery or similar sector. You may be looking to get off the tools, be working in a parts department, or already be in a sales representative position.

This position provides customer support across our aftersales product range, promoting our products and providing follow-up support to our customer network post equipment sale, this role is ideal for those with initiative, drive and solid problem-solving skills. You will be covering the Upper North Island territory and this an intermediate level position.

**This role will be responsible for**:

- Service maintenance planning, completing excavator undercarriage assessments, pricing, and quoting of major parts and rebuild jobs.
- Sales support - Operate a regular call cycle for our existing customers across the Upper North Island region using our CRM.
- Provide customers with the correct solutions to their problems and help facilitate resolutions to any issues as they arise.
- Ensure our vast range of products and services are delivered as anticipated and that our customers have everything they need.
- Working with internal departments to provide an exceptional service experience to our customers.
- This position involves travelling into sometimes remote, but beautiful parts of the Upper North, so a clean full license is required. A company vehicle is provided.

**This role would be suited to**:

- Someone who enjoys interacting with customers, building relationships, understanding customers business and working closely with them to provide solutions.
- Although moving into an after sales customer support role might be new to you, you will have existing experience in the construction equipment industry, or similar, as mentioned above.
- You will be energetic, and able to self-lead with high levels of energy and motivation for getting things done.

**This is a true partnership role - you are the connection and interface between our customers and the TDX business. The role is exciting, and also a great career pathway into other areas of our business here at TDX, the opportunities are endless**

**This role is a great building block to get on board, get a foot in the door, the career progression opportunities are endless So why wait, reach out and lets have a chat**

As Health and Safety is paramount in this industry you will be up to speed with practices and be able to demonstrate this in your work habits. This knowledge will help you to promote the company image in a professional manner and allow you to provide a top-level service to our customers. A reasonable level of fitness is required.

If you want to join us on our mission to be NUMBER ONE and recognised as New Zealand's best sales and service organisation, then hit APPLY NOW and come join our team. If you have any questions, please pop Felice a call on 021 792217.

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