Customer Service Representative

7 days ago

Auckland City, New Zealand Auckland Transport Full time

Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.

We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT.

Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.

**Te Whiwhinga mahi | The opportunity**

In the Customer Services space we're on a journey to change the way we deliver services to our customers and have a number of new and exciting roles to help us along this journey.

We're building new capabilities across technology, process and our people to deliver better customer service outcomes, so, if you are looking for a dynamic and challenging role to help you grow as an individual then these are the roles for you We have multiple **Customer Service Representative opportunities both part-time and full-time.**

As a Customer Service Representative in Auckland Transport located at one of our many Service Centres across Auckland, you will be responsible for the success of our customers getting to where they need to be.

This is a varied, challenging but rewarding role that requires passion and a drive for supporting our people and community - you will be part of the day-to-day life of our people and community as they travel to work/school/holiday or just to pop in for general directions. As the face of Auckland Transport, you will act as both an advocate for our services, and as a champion for our users. Your role is to ensure that travellers have the best experience possible, no matter the mode of travel they wish to take

**Ko koe tēnei | About you**

We are looking for people who are eager to learn new things, passionate about supporting the public and community, but most importantly, want to deliver world class customer service.

You have the ability to:

- Provide excellent customer service skills while maintaining focus on the customer in a fast-paced environment
- Empathise with and prioritise customers' needs
- Demonstrate interpersonal skills with a diverse customer base
- A positive attitude and willingness to learn
- Great communication skills both verbal and written
- Demonstrate conflict resolution and de-escalation skills
- Is an advocate for ownership and end-to-end support
- Motivate and lead others by example

**Ko wai mātou | About us**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**:

- We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**:

- Better, bolder, together.

In addition, our Flexible Working initiative empowers our people to work flexibly whilst meeting the needs of our customers, the organisation and the individual.

In addition, we also offer:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

Please note: the starting salary for this role is $54100. The start date will be in April.

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