Casual Customer Service Representative

6 months ago

Auckland City, New Zealand Auckland Council Full time

Based at North Shore Memorial Park - Albany
- Support the community
- Part time role, 8 hours every Saturday

**He angitūtanga: The opportunity**

We have a part time opportunity for an empathetic Customer Service Representative/Office Administrator to join our team based at the North Shore Memorial Park.

The Memorial Park is a place of beauty, reflection, and remembrance for all of those that visit.

Reporting to the Customer Services Team Leader, you will be part of a high-performing team working with our communities (customers and stakeholders) managing end to end transactions at the cemetery.

No two days are the same and you will be involved in:

- Helping facilitate the bereavement and funeral process
- Creating and building strong relationship with key stakeholders in your area/community
- Helping assist with genealogy, record keeping and monument requests

You can read a copy of the position description here

**He kōrero mōu: About you**

This role would suit someone who is an effective and compassionate communicator with great organisational skills. This role only requires 8 hours per week every Saturday.

Key things we will look for in you include:

- Outstanding customer service skills and experience
- Strong written and verbal communication skills
- Strong computer skills
- Excellent emotional quotient with the ability to create rapport quickly,
- Excited by multi-tasking, juggling, and the ability to prioritise quickly under pressure
- A resilient and empathetic team player with the ability to work collaboratively with your small office team and our operations team
- Proactive problem solver with a desire for ongoing continuous improvement
- Flexibility to work Saturdays on a roster basis and at other cemetery sites if needed

**Ngā āhuatanga kei a mātou: What we offer**

We work as an essential service, helping people at their time of need. This can be a very rewarding role. Join our passionate and proactive team who are eager to support the community around them.

Ehara taku toa, he takitahi, he toa takitini
My success is not mine alone, but the success of many.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts

This role is deemed safety sensitive and in line with Auckland Council policy, you will be required to complete pre-employment drug and alcohol testing.

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