Customer Services Representative

6 months ago


Auckland City, New Zealand Auckland Council Full time

Be part of a great team of people who find solutions for our customers
- Six weeks of paid full-time training provided
- Permanent, full-time and part-time positions available based at Manukau Civic Building

**He angitūtanga: The opportunity**
We are excited to be hiring our next group of Customer Service Representative Contact Centre agents to enhance our team and ensure excellent customer experiences. You'll provide accurate information and assistance to both external and internal customers calling about Auckland Council services.

Every day brings new challenges as you greet and help our customers with diverse phone queries. From parking and dog registrations to property enquires and noise complaints, you'll handle a wide range of issues.

**Key Responsibilities include**:

- Responding promptly and accurately to phone inquiries from both internal and external customers
- Handle inquiries efficiently, log service requests accurately, and track progress until completion.
- Notify relevant departments about public space issues like flooded drains, fallen trees, and graffiti.
- Log all investigation requests such as noise complaints or unhygienic business practices.
- Escalate stagnant tasks to the appropriate contacts when needed.

**He kōrero mōu: About you**
To be successful in this role, you will display the following:

- Excellent verbal communication skills and a polite telephone manner.
- Demonstrates problem-solving ability, prioritization skills, and the capacity to interpret tasks effectively.
- At least 2 years of proven experience in customer service delivery.
- Resilient, punctual, and adaptable to a dynamic environment with multiple priorities.

Click here to access the position description.

We are a 24-hour, 7-day-a-week contact centre with full-time and part-time positions available. Please see the available shifts below and choose your preferred shift based on your availability.

1. Morning shift: starts between 7:00 a.m. and 9:30 a.m.
2. Afternoon shift: starts between 12:00 p.m. and 4:00 p.m.
3. Evening shift: starts between 7:00 p.m. and 10.30 p.m.
(Shift start and end times may vary based on business needs, with 3 weeks' notice provided for any changes)

**_All successful recruits must be available for six (6) weeks of full-time training, Monday to Friday, 9:00 a.m. to 5:30 p.m on site at Civic Building, Manukau._**

**Shift Number**

**Employment Type**

**Work Pattern**

**Shift Schedule**

**Hours**
- 1- Full-Time- Saturday - Wednesday- Morning shift- 40- 2- Full-Time- Wednesday - Sunday- Graveyard shift- 40- 3- Full-Time- Saturday - Wednesday- Afternoon shift- 40- 4- Full-Time- Monday - Friday- Afternoon shift- 40- 5- Full-Time- Wednesday - Sunday- Morning shift- 40- 6- Part-Time- Saturday, Sunday, Wednesday- Morning shift- 24- 7- Part-Time- Saturday, Tuesday, Wednesday- Morning shift- 24- 8- Part-Time- Sunday, Tuesday, Wednesday- Morning shift- 24- 9- Part-Time- Saturday, Monday, Wednesday- Morning shift- 24- 10- Part-Time- Saturday, Wednesday, Friday- Morning shift- 24- 11- Part-Time- Saturday, Wednesday, Friday- Afternoon shift- 24**Ngā āhuatanga kei a mātou: What we offer**

**Applications close on Sunday 24th March at 11.59PM**
- Auckland Council strongly encourages our employees to be fully vaccinated._



  • Auckland, New Zealand Cgr Services Full time

    Customer Service Representative - East Tamaki Contract: Fixed Term Hours: Monday to Friday, 09:00 - 17:30 Pay: $26.84 per hour Duration: 4th of November 2024 - 31st of January 2025 We are looking for a Customer Service Representative who will deliver an exceptional level of customer service by resolving enquiries and providing solutions. This role is based...


  • Auckland, New Zealand Cgr Services Full time

    Customer Service Representative - East Tamaki Contract: Fixed Term Hours: Monday to Friday, 09:00 - 17:30 Pay: $26.84 per hour Duration: 4th of November 2024 - 31st of January 2025 We are looking for a Customer Service Representative who will deliver an exceptional level of customer service by resolving enquiries and providing solutions. This role is based...


  • Auckland City, New Zealand KiwiRail Full time

    Req ID: 11238**Kia Ora** **We’re going places. Are you?** Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism experiences and Interregional commuter trains - The TranzAlpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have been embarking on transformational change...


  • Auckland City, New Zealand Madison Recruitment Full time

    **Are you looking for a customer service opportunity with the prospect of growth?** Madison is pleased to be recruiting for a well-known New Zealand cleaning company with a number of accolades to their name. They are a proven and award-winning company providing commercial cleaning and building services to companies throughout NZ and have franchises...


  • Auckland City, New Zealand Stellar Full time

    **Contract Type**: - Casual**Location**: - NZ - Auckland - North Island**Industry**: - Call Centre & Customer ServiceI am on the lookout for a customer service representative to start Next Monday as a customer service representative role working in a wholesale warehouse based in the North Shore. The role is office based across 5 days per week (Monday to...


  • Auckland City, New Zealand HAYS Full time

    Customer Service, Call Centre, Admin, Administration **Your new company** Join a highly reputable, global organisation, who provide their customers with a variety of services. They are looking for another customer service representative to join their close-knit office support team! **Your new role**: As a Customer Service Representative, you will play a...


  • Auckland City, New Zealand Horizon Recruitment Agencies NZ Full time

    Customer Service Representative Company Overview: Our company is a dynamic and innovative online Customer Service Representative committed to providing personalized and seamless travel experiences to our clients. We are currently seeking a Remote Travel Consultant to join our team and assist clients in planning unforgettable journeys from the comfort of...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki | Permanent Full-Time - Monday to Friday: 09:00 - 17:30 - $26.84 per hour - Location: 23 Underwood Street, East Tamaki, Auckland We are looking for a Customer Service Representative who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions. **In...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki | Permanent Full-Time - Monday to Friday: 9.30am - 6pm - $26.06 per hour - Location: 23 Underwood Street, East Tamaki, Auckland The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and...


  • Auckland City, New Zealand C.M. & N.C. PATEL LIMITED Full time

    As a Customer Service Representative, you will be required to manage the day-to-day operation of the dairy store. You will be required to do the following but not limited to: - Maintaining a positive, empathetic, and professional attitude toward customers at all times - Responding promptly to customer inquiries - Acknowledging and resolving customer...


  • Auckland City, New Zealand TTEC Full time

    Customer Service Representative Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Customer Service Representative** working on our client site in **Auckland, New Zealand** you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a passion for...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki - Monday to Friday: 09:30 to 18:00 - $26.06 per hour - Location: 23 Underwood Street, East Tamaki, Auckland The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki | Permanent Full-Time - Monday to Friday 9:30am to 6pm - $26.06 per hour - Location: 23 Underwood Street, East Tamaki, Auckland The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki - Monday to Friday 9:30am to 6pm - $26.06 per hour - Location: 23 Underwood Street, East Tamaki, Auckland The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving...


  • Auckland City, New Zealand Laminex NZ Full time

    Are you a passionate problem solver with a knack for making people smile? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you! Laminex New Zealand is on the lookout for a **Customer Service Representative **to join our incredible team and be the face of our company's renowned service. - This...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki | Fixed Term contract until March 2025 - Monday to Friday: 08:00 - 16:30 - $26.84 per hour - Location: 23 Underwood Street, East Tamaki, Auckland - Fixed term contract until March 2025 We are looking for a Customer Service Representative who will deliver an exceptional level of customer service to our customers...


  • Auckland City, New Zealand Fletcher Building Full time

    **General Information**: **Job Type** Fixed Term **Category** Customer Service **Business** Steel **Location** Auckland **Job Reference** 37916 **Posted Date** 30-Aug-2024 **Closing Date** 28-Sep-2024 **Description**: - Fletcher Steel is New Zealand’s leading importer, distributor and processor of steel representing Fletcher Building’s...


  • Wellington City, New Zealand StraitNZ Full time

    Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we’ve worked hard to make sure each of our sailings are a unique and memorable experience! This is no ordinary, same-same kind of job. Our **Customer Service Representatives** are the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait...


  • Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...


  • Auckland City, New Zealand Atlantis Health Full time

    Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behaviour among people living with long-term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance...