Request Management Coordinator
7 months ago
3 Month contract - Technical Coordinator in Request Management Team - Wellington based - Need ASAP
Come in to help a large service desk team triage service requests and facilitate the passing on to the correct teams, following due process.
**Key Responsibilities**:
- Facilitate team meetings, including triage, stand-ups, and project request discussions
- Manage the tracking tools, monitoring stats and addressing blockers
- Communicate effectively with requesters, ensuring they are informed throughout the process
- Guide requests through the fulfillment process, triaging and determining the appropriate path
**Requirements**:
- Pragmatic, customer-focused, and friendly demeanour
- Strong interpersonal skills to engage with busy stakeholders
- Ability to manage multiple requests, prioritise effectively, and persevere in resolving challenges - this is key to this role
- Initiative, drive for positive customer outcomes, and a positive attitude
- Service Desk and Technology experience not necessary, but handy to have
**Experience**:
- Previous experience in Agile principles and process facilitation is great, but not a necessity
**Please note for this role you MUST be in New Zealand and have working rights. Remote working is not available in this role, but hybrid working is from the Wellington office.
**Job Information**:
- Job Reference: JO-2311-339740
- Salary: NZ$50 - NZ$60 per hour
- Salary per: hour
- Job Duration: 3 months
- Job Start Date: ASAP
- Job Industries: Technology
- Job Locations: Auckland
- Job Types: Contract
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