Network Service Coordinator Akl, Nz

2 days ago


Auckland City, New Zealand Datacom Full time

Network Service Coordinator
The Datacom Networks team is on the lookout for a Coordinator. Could you be the person The Datacom Managed Network Services team (MNSS) is made up of engineers and technical experts that support customer’s networks across the NZ, Australia and global sites around the world. The team is the first technical point of contact for our internal and external networking customers and is critical to providing a high standard of service delivery and experience to our customers.
With significant enterprise customers and substantial streams of work, we need to find the most talented, creative, and driven person to join us. Our Service Coordinator helps drive, manage, and deliver the key service support functions of the team.
The Role
Network Service Coordinator has prime responsibility to coordinate the completion of Service Management tasks between Network Control Centre (NCC), SDMs and our customers.
As a Service Coordinator you will be responsible of completing tasks which are allocated by MNS leadership team. Some example tasks are:

- Assignment of incidents and requests
- Manage maintenance work with suppliers
- Manage power outage notifications
- Customer monthly report preparation
- Assist MNS Team leaders with SLA management and changes, SLA reporting
- Circuit request handling
- MNS Handover requests coordination

About You
We are looking for someone who has excellent communication skills, strong negotiation skills. A background in a customer service or administration role would be advantageous as would experience with technical trouble shooting.
Working collaboratively as part of a team is pivotal for success in our business as is your ability to motivate and influence others. Your relationship management skills will be second to none and you will be highly driven and motivated.
Culture/Benefits
At Datacom we pride ourselves on putting our customers first and cultivating long-term engagements. Our people are empowered to make changes in the way we operate, and you'll be recognised and valued for your contributions here. We operate a flat structure here at Datacom and everyone pitches in to get the job done. We have a family friendly work environment and offer flexible work hours to accommodate this. We provide you with great benefits including life, medical and income protection insurances.



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