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Ict Support Analyst

2 months ago

Wellington City, New Zealand Beca Full time

**ICT Support Analyst - Helpdesk**

**About Us - Ko Wai Mātou**

**The Opportunity - Te Kāinga Rua**

The Beca ICT team plays a critical role in delivering technology solutions and support services to the Beca business. The team works collaboratively across our global centers in the planning and delivery of an IT support network that maintains a progressive and technologically agile culture.

Key role elements will include:

- Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues
- Being familiar with Office 365, Windows server, active directory, SCCM, security, file and directory permissions, adding/deleting users, etc.
- Working with senior staff to perform administrative and maintenance tasks for the corporation’s network/domain
- Providing effective and efficient Information and Communication Technologies (ICT) support to all Beca users.

**About You - Te Rongoāto**

This position will liaise with and support a diverse business with a large range of differing requirements so your ability to communicate to a large audience and anticipate needs will be very important. The following skills will be required for the role:

- Must be able to communicate in writing and orally with precision and clarity, and adjust for intended audience's varying levels of understanding and background
- Understand and demonstrate the importance of excellent customer service
- Excellent problem solving skills
- A passion for Information Technology and have general IT knowledge gained through education or experience
- Strong organisational skills with good attention to detail
- Be self-motivated and ability in punctuality, time management, presentation and administration

**Our Commitment to You - Tō Mātou Manawanui ki a Koe**
- Experience in an exciting and successful business culture which respects and values all perspectives
- Opportunity to be part of our professional services firm contributing to the fabric of New Zealand communities
- Support for learning and development; our people have equal opportunity to build careers reflecting their abilities, passions, and potential, where they feel they belong and can be their true and best selves
- Our employee-ownership model, providing equity opportunities to our people
- Encouragement of balance in each aspect of your life - flexibility, wellbeing, and personal development

**Do we have your attention? - Kua Kapohia Ngā Whatu?

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