IT Support Analyst

2 weeks ago

Wellington Central, New Zealand Absolute IT Full time

Wellington Central- Helpdesk & Support- Empower your learning and development- Full Time- Permanent- 24 Apr 2024**About the Company**

Our client are a not-for-profit organisation, who play a key role in the advocation and support for the health and wellbeing of the disabled community of Aotearoa New Zealand.

**About the Role**

As an IT Support Analyst, you’ll play a pivotal role in ensuring the seamless functioning of our client’s IT systems. You’ll oversee daily operations, monitor multiple systems, and maintain and administer our client’s Business Applications. From managing support calls to handling server administration tasks, your expertise will be key in maintaining our ICT infrastructure. Strong communication skills are essential as you’ll interact with users and contribute to their IT proficiency. This role offers an opportunity for growth within the ICT domain, exposure to cutting-edge technologies, and a chance to make a significant impact within our dynamic organization.

**Day to Day Responsibilities**
- Monitor and maintain multiple IT systems to ensure smooth operations.
- Administer IHC Business Applications and handle server administration tasks.
- Provide end-user support, troubleshoot hardware issues, and resolve user queries promptly.
- Manage support calls according to SLAs and complete necessary IT equipment changes.
- Contribute to the overall efficiency of our ICT infrastructure through proactive maintenance and support.

**Benefits**
- Opportunity for career growth within the ICT domain.
- Engaging work environment with teamwork and autonomy.
- Competitive salary and benefits package.
- Exposure to cutting-edge technologies.
- Ongoing professional development opportunities.

**Skills & Experience Required**
- Previous experience in end-user support or computer operations.
- Proficiency in Microsoft Active Directory & Azure, Windows OS & M365 Office Suite.
- Hardware troubleshooting across various devices.
- Qualification in Computer Studies or equivalent.
- Professional certifications or completed training in relevant technologies.

How to Apply: Click APPLY and include your CV. For further information.

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