Ict Support Engineer

2 weeks ago


Wellington, Wellington, New Zealand Xtreme Productivity Full time

We are looking for a friendly and energetic ICT Support Engineer to partner with our clients on their day-to-day IT related activities.

Our diverse IT Support Team is spread across multiple countries and many of our team members work remotely.

This is a fully remote role but will require regular on site client visits to assess their technical requirements and to provide hands-on support.


We only work with Not for Profit organisations so your skills will go towards enabling people that are making a difference in this world.


This role entails:

  • Taking ownership of technical cases and working with our clients from start to finish.
  • Responding promptly to inquiries by providing technical assistance and support.
  • Troubleshoot and resolve Microsoft Azure services. This includes setup and configuration of Entra ID, Virtual Servers, App services, technical support, and permissions
  • Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both onsite and remote support. This support may include desktops, laptops, mobile phone, printers, scanners or any other ICT related equipment.
  • Troubleshoot and resolve Website related cases. This includes technical issues, content loading and DNS related changes.
  • Troubleshoot and resolve Microsoft SharePoint. This includes setup and configuration of Team Sites, Document Libraries, technical support, permissions and layout changes.
  • Assist users with any software related queries used on their ICT equipment.
  • Setup and Configure new users, accounts and equipment for the XP internal and external clients.
  • Perform moves, adds and changes to existing XP internal and external clients.
  • Perform regular proactive updates, maintenance and security checks on XP's internal and external client's ICT equipment.
  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Maintain XP's knowledge base and client specific records.

Qualifications:

  • Information Technology degree or equivalent qualification
  • Azure Fundamentals (AZ900)
  • MS365 Fundamentals (MS900)
  • Azure Admin Associate (AZ desirable
  • MS365 Admin Expert (MS desirable

Skills & Experience:
- _

  • Advanced working knowledge Microsoft Technologies, including Azure
  • Having Microsoft Dynamics CRM or solution implementation experience, even better
  • Advanced knowledge of Windows Operating Systems, Microsoft Office and other frequently used User Software
-
Excellent communication skills with the ability to relate to technical and non-technical people:

  • Critical thinking capability to identify, resolve and prevent technical challenges
  • Outstanding time management and prioritisation of tasks
  • Strong organizational skills and ability to multitask in a small, global business environment
  • NZ Driver's licence
Only applicants with legal eligibility to work in New Zealand can be considered.
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