Inside Sales Account Manager

3 months ago

Auckland City, New Zealand Team Global Express Full time

**Connecting people and communities| Driving eCommerce | Moving New Zealand**

We’re seeking an Inside Sales Account Manager to drive our mission of becoming the country’s foremost sustainable logistics provider.

This role offers the opportunity to work with a dynamic, supportive team dedicated to excellence and innovation. With a focus on fostering strong customer relationships and leveraging your competitive edge.

You'll be part of a high performing and highly supportive team with diverse strengths and qualities.

**Ngā āhuatanga kei a mātou: What we offer**:

- **Transformational Opportunity**:Be part of a companywide transformation, shaping a new team and culture.
- **Collaborate & Grow**:Work alongside industry and technical experts to enhance your knowledge and skills.
- **Invested Leadership**:Benefit from a manager committed to your professional growth and development **.**

**He angitūtanga: The opportunity**

As an Account Manager - Inside Sales based at our Auckland head office, you’ll drive sales and revenue growth for the business. You’ll be responsible for developing and nurturing new and existing relationships, managing a portfolio of customers, and expanding our share of their business. With clear goals and KPIs, you’ll exceed targets in a dynamic, friendly, and exciting work environment, where an attractive salary and commission structure will propel your career forward.

**Key Responsibilities**
- Portfolio Management: Effectively manage and grow an existing portfolio of customers.
- Customer Relations: Resolve customer issues promptly and maintain high levels of satisfaction.
- Call Cycle: Establish and maintain an optimized call cycle to ensure consistent customer contact.
- CRM Management: Keep all customer profiles updated in the CRM system, including contact names, addresses, service requirements, and more.
- Revenue Management: Ensure revenue rates, billing details, and contractual arrangements are accurate and up to date.
- New Business Development: Maintain a robust pipeline to replace any lost revenue swiftly.
- Rate Reviews: Manage annual rate reviews, ensuring timely customer engagement and implementation.
- Internal Collaboration: Foster strong relationships with management, operational staff, and drivers.

**He kōrero mōu: About you**

If you are a dynamic and detail-oriented professional with a strong passion for sales and a customer centric mindset with the ability to influence others in sound judgment and decision-making then this role is for you.

**Additionally, you will have**:

- Experience: Proven experience in account management is essential, with transport and logistics industry experience preferred.
- Analytical Skills: Ability to analyse and interpret information accurately.
- Communication: Excellent verbal and written communication skills, coupled with strong organizational abilities.
- Customer Service: A customer-first mindset with the ability to establish rapport and build relationships at multiple levels within a customer’s organisation.
- Pressure Management: Thrive in a fast-paced environment and excel under pressure.

Ensuring we do our part to preserve Aotearoa’s environment, we are committed to stay on track with our carbon reduction goals for 2030.

We are actively managing carbon footprint with Toitū Envirocare and are proud members of the Sustainability Council of New Zealand

At Team Global Express NZ, we prioritize your professional growth and development. We’re committed to helping you achieve your career aspirations within a top-class work environment.

To be considered, you must be prepared to undertake pre-employment checks including a criminal history check and Drug/Alcohol Testing. (Medical Assessment for safety critical roles).

We are committed to being an equal opportunity employer, fostering a culture and workplace that are diverse and representative of the communities and regions we serve

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