Support Analyst

2 months ago


Wellington City, New Zealand New Zealand Government Full time

We are looking for a Support Analyst to join our busy and highly valued Service Desk team based in our Te Whanganui-a-Tara (Wellington) office.
Ko mātou tēnei | Who we are
Te Komihana Tauhokohoko | The Commerce Commission is Aotearoa New Zealand's competition, fair trading, consumer credit and economic regulatory agency. Our mission is to make New Zealanders better off by ensuring our markets work well and consumers and businesses are confident participants in those markets.
Mō te tūranga | About the role
In this busy and varied role, you'll be joining a team of tech savvy, customer service experts who provide exceptional 1st and 2nd level desktop support to our organisation. This is a full-time office-based role where flexibility can be supported when required. Your day-to-day work will range from fixing IT issues both onsite and via remote support, to completing IT service requests and providing IT hardware and support. You'll manage requests and incidents in our ticketing system, ensuring they are managed effectively, and all people are kept up to date on progress. You'll provide first class assistance with set-up and training for our new starters and, from time to time, be called on to support for with meeting room technology
He kōrero mōu | About you

**We are looking for someone who**:

- has 1st and 2nd level desktop support experience and, ideally, a MCIPT qualification with Microsoft Cloud admin tool experience
- is a confident communicator and passionate about excellent customer service
- is self-managing, able to prioritise and keep up to date with all assigned work
- enjoys dealing with a range of people across the organisation
- has excellent problem-solving skills
- enjoys working in a team and knows how to have fun while getting the work done.

Te wāhi mahi | Working here
We're friendly and collaborative and enjoy contributing to our shared vision of making New Zealanders better off. Career growth and development is not only supported and encouraged, it's a part of everyday life here. We also offer a range of benefits to show that we'll value your mahi, including generous leave entitlements, study support, a range of wellness initiatives and competitive remuneration.
We are committed to our people's wellbeing. Any support needed is freely given, providing the opportunity for everyone to thrive. Our flexible working options are key to supporting that goal and our people have the technology they need to make it happen. We even offer a contribution to working from home set up costs. Our environment is inclusive, and our people know they are free to be their authentic selves at work and structure the way they work to suit their lifestyle.
Ka pēhea te tono mai | How to apply
Our recruitment process is fair, inclusive and free from bias and we encourage our applicants to let us know if we can make it more user friendly for them. We are an equal opportunity employer. We value diverse perspectives and the contribution every one of our people makes to our culture. Put simply - you can be yourself here.


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