Senior Support Analyst

7 months ago

Wellington City, New Zealand Datacom Full time

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Role overview
Working with Finance, our Product and Solutions Group, our Business Operations Teams, System Analysts, Functional Consultants, and Technical Resources, on a Programme of Work associated with our core business systems. This role, in collaboration with others, is responsible for providing support on day-to-day delivery activities.
What you’ll do
- The ERP Support Analyst is responsible for (but not limited to):

- Activities to enhance and optimise processes and functionality in our business systems
- Supporting projects work at multiple levels to ensure project are delivered to high quality, on time and on budget
- Actively engaged in BAU support activity. Owning the process end to end and overall support planning, Being involved in delivery and execution, and progress reporting
- In collaboration managing our changes and release cycles, from planning through to deployment
- Involved in all aspects of unit and system testing, and providing UAT support for the business
- Executing system administration tasks and minor changes
- Assisting with changes to Master Data, overseeing the process end-to-end
- Recognise and promptly advise management product managers of potential problems risks or issues and for potential follow-on business opportunities.
- Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
- Provide guidance and advice within following the latitude of established company policies and procedures in order to meet schedules and resolve technical problems.
- Be an part of an effective team member and contributor that works collaboratively toward achieving the organisational goals.
- Identify and implement opportunities for continuous improvement to build a culture of service excellence and demonstrates new ways of working.
- Support and assist with related organisational changes and activities that are required as an outcome of business improvement activities.
- Displays a high level of operational discipline, ensuring Datacom and client processes, policies and procedures are followed and adhered to.

What you’ll bring
- Have system and support analyst experience.
- Know what business, technical and functional requirements are. Be able to specify and document these.
- Be able to lead discovery and requirements workshops with project stakeholders.
- Be familiar with waterfall and agile methodologies.
- Be technically minded.
- Conduct system and UAT testing, familiar with these procedures.
- Have some business systems experience - ideally worked on ERP programmes or projects before.
- Understand core business processes, such as; Procure to Pay, Order to Cash, Project to Cash, etc.
- Have foundational accounting knowledge.
- Led or been involved in system projects where you have performed or taken responsibility of tasks and deliverables.
- Know how to manage a backlog of work and help set priorities, and manage release cycles through planning, development, UAT, and deployment phases.
- Proven experience working closely with other team members and external stakeholders on all aspects of delivery.
- Some experience working with Atlasssian and Jira would be desirable.
- Adaptable, must be willing to work on support, projects, initiatives, system administrational tasks. Effectively manage time to ensure work is kept on track and delivered on time.
- Excellent communication skills and effective listening skills
- Business Operations, both professional and managed services
- Working within Tier 2 Service Provider
- Excellent customer relationship building and management skills
- Strong analytical and problem-solving skills

Added Bonus
Some knowledge or experience with Oracle HCM, or similar ERP systems
Accounting experience.
Worked on services projects or come from a professional services background.
System Analyst background.
Know Atlassian inside and out.
Demonstrated leadership of tasks and teams of people from a delivery perspective.
The Finer Details

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