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Application Support Analyst

2 months ago

Wellington City, New Zealand New Zealand Government Full time

Te whiwhinga mahi/The Opportunity
We are seeking an experienced Application Support Analyst who will be able to deliver and support significant digital solutions and be part of a growing team of digital services specialists managing strategic platforms for the Ministry. You will be involved in a range of cloud tools playing a part in helping transform the justice system and create real-life impacts.
You will be responsible for providing effective levels of support for shared services enabling collaboration and productivity through a range of products such as M365 (SharePoint, Teams etc), MS Dynamics and other collaboration tools and work closely with a range of IT professionals within your team as well as stakeholders from various business groups across the Ministry.
The Applications Support Analyst is a key role engaging with business users to resolve incidents and gather data to assist in the identification of defects and problem records. To be effective in the role, the Application Support Analyst will maintain a working knowledge of Ministry processes and procedures used to deliver Justice services.

He pūkenga tou/ Skills and Experience
- Excellent communication skills,
- Prioritises and diagnoses incidents according to agreed processes
- Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution.

Mō te tīma/ About our Team
At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.
Digital is integral to how Justice thinks about, delivers and uses technology. We are the core group leading the delivery of the Digital Strategic Plan, working closely with the judiciary, iwi and our Ministry and sector partners to ensure Justice mahi is best supported, enabled and empowered by digital.
Within Digital, you will be part of the Productivity and Collaboration team within Shared Services. This team drives delivery of products and services used across the Ministry and Judiciary that enable people to work more collaboratively and productively in a digital environment. You will be part of a team that will leverage the Ministry's investment on its cloud platforms such as M365 and Azure.
Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

He aha ngā painga o tēnei mahi mōu/Why you will enjoy working here

**Some of the work benefits offered to our people are**:

- Flexible working arrangement to ensure healthy work life balance,
- Wellbeing support and access to free EAP counselling,
- Transfer of Public Sector long service leave,
- Access to a range of internal training courses to grow both technical and soft skills, including Te Ao Māori,
- Contribution towards hearing and eye health,
- Discounted rates for gym membership, dental services and health insurance,
- Subscription to NZ news outlets and access to international research databases, eJournals and e-resources.

Utu ā-tau/Salary

**Salary Range**: The remuneration band for this role is $74,418 to $105,060 - the appointing salary will be based on skills and experience.

Tono mai/How to Apply