Application Support Analyst

8 months ago


Wellington City, New Zealand Potentia Full time

**About the Company**:
We are collaborating with New Zealand's premier corporate travel management agency, renowned for delivering innovative, sustainable, and future-focused travel and event management solutions. Serving over a thousand clients across a variety of sectors, their mission is to be the preferred travel management partner for businesses throughout the country.

**Opportunity Awaits**:
This opportunity is for an individual to join a forward-thinking team at the intersection of technology and expert human service. The Application Support Analyst plays a crucial role in managing and enhancing Online Booking Tools (Serko) and the Productivity Suite, ensuring operational excellence and contributing to our goal of providing seamless travel experiences.

**Key Responsibilities**:

- Conduct routine and specialised system administration tasks.
- Participate in User Acceptance Testing and contribute to projects as a Subject Matter Expert.
- Build and maintain collaborative relationships across departments.
- Promptly address help desk enquiries and perform data maintenance.
- Identify and implement system and process improvements, working independently or with the Development team as required.

**Who We Are Looking For**:

- Proficiency in managing multiple systems and a keen understanding of ITIL practices.
- A motivated individual eager for continuous learning and improvement, particularly in the travel industry.
- Experience with Serko, Zoho and/or the travel industry would be advantageous.

**Why Join**:
As a committed environmentally conscious organisation, they aim to minimise our carbon footprint. Our people are our greatest asset, and we strive to be an employer of choice by offering:

- A dynamic and supportive culture.
- Flexible working arrangements.
- A competitive salary and benefits package, including opportunities for professional development, travel allowances, long service leave, and access to an employee assistance programme.

Embark on a rewarding career path with a leading name in corporate travel management, where your contributions are valued and make a significant difference. Join a team dedicated to innovation and excellence.



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