Reservations Manager

4 weeks ago

Auckland City, New Zealand Hotel Indigo Full time

**About us**

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Later this year, Auckland will welcome New Zealand’s first Hotel Indigo to the neighbourhood. The “City of Sails” will set the backdrop for this boutique upper-upscale hotel, drawing inspiration from local artists for its design, service, amenities, food and beverage. The 225-room hotel will be part of a mixed-use development in Auckland Central, with stunning views of the city and Auckland’s iconic harbour. The new build development will be among Auckland’s tallest buildings, maintaining the façade of the original historic building with a new world-class hotel blended elegantly around it.

We create moments of delight inside Hotel Indigo. It’s why we’re on the lookout for an amazing Reservations Manager (pre-opening) to help bring Hotel Indigo Auckland to life. This role will set up and lead the reservations team to ensure a memorable guest experience is delivered, departmental revenue and profit goals are met, and hotel policies and procedures established, always following local safety and compliance requirements.

**A little taste of your day**

Every day is different, but you’ll mostly be:

- Developing Standard operating Procedures (SOPs) for the reservations team.
- Onboarding and training to ensure the team is set up for success from day one and beyond.
- Overseeing the setup and implementation of key reservations systems.
- Participating in hotel marketing and promotional activities as required to generate brand awareness and bookings, including pre-opening events, collaborating with the hotel’s Commercial Lead.
- Interacting with internal and external stakeholders:

- Guests, visitors - to ensure their total satisfaction
- Other contacts as needed (other hotels, travel and tour representatives, professional organisations, community groups).
- Monitoring group reservation activity daily and communicate status with sales department. Follow up on tentative sales bookings with respective sales staff to update status. Communicate fluctuations in room occupancy to operations so that appropriate staffing adjustments and efficiencies are maintained.
- Assisting in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.

**What we need from you?**
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management or Business Administration; OR
- At least one year of experience in reservations/front office.
- Comprehensive understanding of hotel systems and revenue management principles.
- Strategic and tactical thinking - the ability to develop strategic plans, establish goals and objectives, set performance targets, and deliver projects on time.
- Full working rights in New Zealand with no restrictions.

**What you can expect from us**

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Making travel inspiring. It’s what we do.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Assistant Reservations Manager

    1 hour ago

    Auckland City, New Zealand Hilton Full time

    Assistant Reservations Manager A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest...

  • Assistant Reservations Manager

    1 hour ago

    Auckland City, New Zealand Hilton Full time

    A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor...

  • Reservations Manager

    3 months ago

    Auckland City, New Zealand Employment Hero Full time

    As the Reservations Manager, each shift you will drive the overall engagement and product quality of the operation to maximise performance, profitability and return on investment by creating a positive and productive work environment.

  • Reservations Manager

    3 weeks ago

    Wellington City, New Zealand InterContinental Full time

    An opportunity to grow and develop your career with a global hotel company - IHG - Free duty meals, laundered uniform and paid birthday off - Flexible work hours, access to hotel discounts worldwide **About Us** Adjacent to Wellington’s waterfront, InterContinental Wellington is the most centrally located and experienced global five-star hotel in New...

  • Assistant Reservation Manager

    3 weeks ago

    Auckland City, New Zealand Hilton Full time

    Assistant Reservation Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Reservations Manager

    2 weeks ago

    Auckland, Auckland, New Zealand InterContinental Hotels Group Full time

    Reservations Manager (pre-opening) | Hotel Indigo AucklandHotel: Auckland (AKLAL), Albert Street, 1010At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own.With over 125 properties...

  • Assistant Reservations Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Hilton Hotels & Resorts Full time

    Our nautically-inspired hotel sits on the end of Princes Wharf, home to a wide variety of fine shops, restaurants, and bars. Hilton Auckland offers the most spectacular harbour views and features 187 stylish guest rooms, renowned One Hat restaurant FISH, iconic Bellini Bar and seven conference spaces.We are looking for a fulltime Assistant Reservations...

  • Reservations Supervisor

    3 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    Company Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's **Te Arikinui Pullman Auckland Airport**. Te Arikinui will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in...

  • Reservations Supervisor

    3 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    Company Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's** Pullman Auckland Airport**. Pullman will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in Aotearoa. Our stunning...

  • Reservations Agent

    3 weeks ago

    Auckland City, New Zealand Marriott International, Inc Full time

    **Job Number** 23207288 **Job Category** Reservations **Location** Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **We Are Here to Stay - Marriott International** Join the #1 leader in hospitality...

  • Events and Reservations Manager

    2 weeks ago

    Auckland City, New Zealand Canon Full time

    As a market leader in Corporate Hospitality and Managed Services for over 20 years, Canon Business Services ANZ helps organisations optimise, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their needs, overcoming...

  • Arawa Park Hotel

    2 weeks ago

    Auckland City, New Zealand Arawa Park Hotel Full time

    Reservations | Listed 12 July Arawa Park Hotel - Reservations Manager Location - AucklandWork type - Full timeBrand - Arawa Park Hotel- About the business- Arawa Park Hotel is part of EVT, Australia’s premier entertainment, hospitality and leisure company. We are a proud Australian company with over 100 years of operation within the Entertainment and...

  • Group Reservations Coordinator

    3 weeks ago

    Auckland City, New Zealand Employment Hero Full time

    We are searching for a Reservations Coordinator to join Naumi Hotels in our Central Reservations hub, based at Naumi Auckland Airport. Reporting to the Group Reservations and Distribution Manager, the role is vital in supporting the daily operational functions of Central Reservations and being responsible for handling and processing group block enquiries...

  • Groups Coordinator

    3 weeks ago

    Auckland City, New Zealand Marriott International, Inc Full time

    **Job Number** 23208821 **Job Category** Reservations **Location** JW Marriott Hotel Auckland, 22-26 Albert Street, Auckland, 0, New Zealand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Reservations Agent

    7 days ago

    Wellington City, New Zealand AccorHotel Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! We're seeking a proactive and motivated individual who goes the extra mile to ensure our guests have a memorable stay. As a good...

  • Reservations Supervisor

    2 months ago

    Auckland City, New Zealand Millennium Hotels and Resorts Full time

    Auckland City, New Zealand Reference: 6280070 **Organised. Precise. Energetic? **If you are ready for the next step in your hospitality career, this could be your moment. Let's get Social! Be part of the fabulous M Social Hotel. **M Social** has undeniably, the best location in Auckland CBD. The hotel has been designed to maximize social synergies for...

  • Reservations Supervisor

    4 weeks ago

    Auckland City, New Zealand Millennium Hotels and Resorts Full time

    Auckland City, New Zealand Reference: 6433622 **Organised. Precise. Energetic? **If you are ready for the next step in your hospitality career, this could be your moment. Let's get Social! Be part of the fabulous M Social Hotel. **M Social** has undeniably, the best location in Auckland CBD. The hotel has been designed to maximize social synergies for...

  • Fit & Groups Reservations Agent

    3 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    Company Description Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated...

  • Reservation Groups Specialist

    4 weeks ago

    Auckland City, New Zealand SKYCITY Full time

    **Showcase your exceptional customer service and administration skills.**: - ** Work amongst the best hotels in the world**: - ** Full-time position** **SkyCity has two beautiful properties within metres of each other - The Grand by SkyCity is a 5 star property and SkyCity Hotel is a 4.5 star property. Busy and fast paced environments with a team of...

  • Reservations Agent

    4 weeks ago

    Auckland City, New Zealand SOFITEL Full time

    Company Description Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at **Sofitel Auckland Viaduct Harbour.** Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre. The unmistakable influence of fashion has imbued Sofitel with a couture approach to...