Housekeeping Supervisor

6 months ago

Wellington City, New Zealand Mövenpick Hotel Wellington Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
We are looking for a Housekeeping Supervisor to come join our dedicated team.

If you love working in hospitality, and you’re looking for your next opportunity. A role with us could be the beginning of a new career.

This position reports directly to the Executive Housekeeper.

If you have a passion for service, attention to detail then we want to hear from you

Main Purpose of the Job

To work with the Executive Housekeeper to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.

Key Duties
- Ensure security of guest rooms and keys.
- Assist Housekeeper in the daily checking of bedrooms and designed staff areas to maintain standards
- Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
- Be competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Housekeeper.
- Ensure the correct handling of guest laundry and lost property
- Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
- Respond to special requests with a sense of urgency.
- Ensure VIP rooms have correct amenities as requested by Front Office.
- Supervisory Duties
- Establish on-going On Job Training within the department to meet brand and service standards.
- Use department procedure manuals as a base for all service procedures and training.
- Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist.
- Openly communicate with staff ensuring regular briefings occur with all relevant information passed onto staff.
- Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.
- Manage staff within guidelines outlined in the Accor Employee handbook and Hotel fact-sheet.
- Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.
- Ensure employees attend training programmes and meetings to constantly improve skills and knowledge.

**Qualifications**:

- Motivated
- Initiative
- Ability to work on a rotating roster
- Organisation Skills
- Time Management
- Flexible
- Can work under pressure
- Physically fit for the role
- Ability to work on a rotating roster
- Motivated
- Initiative
- Proactive

Additional Information

What's in it for you?
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn
- Work Your Way - Flexibility to ensure a work life balance
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's refer-a-friend bonus
- Meals on shift & parking onsite
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
- Our commitment to Diversity & Inclusion:_

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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