Hotel Services Supervisor

2 weeks ago


Wellington, Wellington, New Zealand Wellington Management Group Full time

We are based in Wellington and are looking for a hotel service supervisor to join our team and help manage our buildings portfolios.


Job description:

  • Welcome and register guests once they arrive.
- manage the hotel/motel website for enquiry and others.
- run the hotel with target budgets and follow up the payment invoices to accounts
- ensure that health and safety requirements are met in building.
- market the sales establishment via media and by person.

  • Oversee personnel including receptionist, kitchen staff, and office employees.
  • Monitor employee performance and conduct regular evaluations to help improve customer service.
  • Collect payments and maintain records of budgets, funds, and expenses.
  • Resolve issues regarding hotel services, amenities, and policies.
  • Organize activities and assign responsibilities to employees to ensure productivity.
  • Coordinate with external parties including suppliers, travel agencies, Case officers and conference planners for bookings.
  • Evaluate hotel performance and ensure compliance with health and safety rules.
  • Inspect the grounds, public areas and guest rooms for appearance and cleanliness
  • Ensure company standards for housekeeping, decor and guest services are met
  • Answer guest questions about hotel services and policies
  • Keep track of the hotel's financials
  • Monitor staff performance, ensuring the hotel is running well and guests are happy
  • Coordinate frontoffice and backoffice activities and resolve any problems
  • Follow the Set budgets for room rates and allocate funds
  • Deal with Case officers for booking, and follow up for the pending invoices.
  • Monitor customer activities inside the building

Requirements:

Hospitality management related qualification or 3 years relevant experience required

Job Types:
Full-time, Permanent

Pay:
$ $30.00 per hour

Expected hours:
No less than 30 per week

Schedule:

  • Public holidays
  • Shift work
  • Weekend availability

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