Rooms Division Manager

7 months ago

Auckland City, New Zealand Hotel Indigo Full time

**About us**

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Later this year, Auckland will welcome New Zealand’s first Hotel Indigo to the neighbourhood. The “City of Sails” will set the backdrop for this boutique upper-upscale hotel, drawing inspiration from local artists for its design, service, amenities, food and beverage. The 225-room hotel will be part of a mixed-use development in Auckland Central, featuring an all-day dining and bar, meeting space and gym, and stunning views of the city and Auckland’s iconic harbour. The new build development will be among Auckland’s tallest buildings, maintaining the façade of the original historic building with a new world-class hotel blended elegantly around it.

We create moments of delight inside Hotel Indigo. It’s why we’re on the lookout for an amazing **Rooms Division Manager** (pre-opening) to meticulously craft perfect spaces for discovery in our hotel. This role will set up and lead the front office and housekeeping departments to ensure a memorable guest experience is delivered, departmental revenue and profit goals are met, and hotel policies and procedures established, always following local safety and compliance requirements.

**A little taste of your day-to-day**

Every day is different, but as part of the pre-opening team, you will play a key role in ensuring this new hotel is ready to welcome its first guests, including:

- Developing Standard operating Procedures (SOPs) for all rooms division departments.
- Recruitment of key rooms division team and coordinating onboarding and training to ensure the team is set up for success from day one and beyond.
- Working with suppliers and vendors to procure necessary inventory and supplies for the rooms division, including linens, toiletries, amenities, and operational equipment, ensuring all inventory is ordered and stocked appropriately before the hotel's opening.
- Overseeing the setup and inspection of guest rooms to ensure that they are fully furnished, equipped, and meet the hotel's standards of cleanliness and comfort.
- Liaise with contractors and decorators for room furnishings and decor.
- Work with the hotel finance partner to develop budgets and forecasts for the rooms division, including revenue projections, expenses, and payroll costs.
- Participate in hotel marketing and promotional activties as required to generate brand awareness and bookings, including attending pre=opening events, developing packages and collaborating with the hotel’s Commercial Lead.
- Directing everyday front office and housekeeping activity while developing and coaching your team to deliver next-level guest experiences
- Creating the perfect working environment for your team to thrive and driving collaboration between departments.
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
- Establish guest complaint handling guidelines/procedures, including responding to guest feedback
- Ensure all team members are accurately trained on systems, security, service and quality standards, and have the job-related tools and equipment required.

**What we need from you**
- At least 3-5 years of Guest Service/Hotel experience in a Senior Leadership role
- Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
- A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities.
- Strong communication skills and passionate about developing your team
- Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward
- Full working rights in New Zealand without restrictions

**What you can expect from us**

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexu

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