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Supervisor, Sales Support

2 months ago

Auckland City, New Zealand Entrust Datacard Full time

Career Growth, Flexibility and Collaboration

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

The Supervisor, Sales Support is to ensure the office administration business unit performs and operates to a prescribed standard of service. Provide broad ranging support for the Sales and admin team in Australia, Service teams in New Zealand and the NZ AC reseller network. The Supervisor, Sales Support AUST/ NZ will perform the accountabilities detailed below and other duties as assigned or developed. Accountabilities:
Key Relationships - Internal
- Supervise and manage all aspects of the administration for NZ and AU, with one direct report
- Follow up all large CI and HOLO orders with the US to facilitate timely delivery
- Coordinate staff activities to ensure maximum efficiency and completion of designated responsibilities
- Recruit, select and train administration staff for the AUST and NZ Businesses as required
- Chair in house staff meetings

Key Relationships - External
- Account management of AC resellers
- Cultivate relationships with AC resellers
- Promote new technology
- Communicate relevant changes via “Reseller Bulletins”
- Issue quotes to Resellers for equipment's sales (AC) after consultation with AC Sales Manager
- Field sales queries from retail market place and direct these to reseller network or distributor
- Handle customer inquiries and complaints and ensuring a quick and satisfactory resolution.
- Facilitate product demos to resellers/customers.
- Customer Service. Maximize customer satisfaction by ensuring customer service standards are met and understood by all staff. Regular review and follow up with customer surveys.

Inventory Management
- Process warehouse receipts, including stocking warehouse shelves and verify against orders placed; release orders in Oracle once they are received.
- Process warehouse shipments and verify against orders, this includes picking and packing, completing courier documentation and arranging orders to be collected - once shipped, complete ship confirms in Oracle to generate invoices.
- Monitor all orders placed to AM1/VD1/FS1/HD4 and deal with any discrepancies in ship date when required.
- Process all technicians’ parts orders in Oracle. This includes ordering the parts from EDCG and processing internally via Spares Management and Order Management.
- Perform periodic inventory cycle counts of both product and parts.
- Facilitate end of financial year stock takes for all NZ locations, ensuring all relevant information is sent to the independent auditors.
- Monitor stock on hand levels and place weekly orders to maintain within a min/max tolerance.
- Raise Internal Requisitions and Arms Length PO’s on a when required basis for stock to fulfil customer orders and to order serialized stock.
- Monitor and Manage Bureau consignment sites in NZ and AU. This involves insuring each site’s consignment spreadsheets are up to date and correct.

Manage on site processes and procedures are being adhered to ensure consignment stock is kept in locations and stored correctly. Keep open dialogue with each site to ensure the totals being held are correct and turning over. Returning any nonturning stock to VD1 with possible return to HD4/AM1. Ensure extra stock is supplied for special projects.
- Monitor and manage all custom holographic material for BS and AC that all bureaus (AU and NZ) order to ensure renewal of purchase orders are received in the dedicated time line to ensure no loss of production. Maintain up to date waiver forms and customer sign offs.

Accounts Receivable/ Accounts Payable
- Match up customer invoices with customer shipments to determine what is ready for payment.
- Issue customer invoices.
- Monitor funds receipts in local bank account and update Oracle accordingly.Resolve any pricing or billing issues on customer’s behalf.
- Send monthly account statements to customers.
- Monitor credits received for repai