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Sales Support Officer

4 months ago

Auckland, Auckland, New Zealand CMA CGM Full time

Jump Aboard for #betterways

CMA CGM Group Agencies (New Zealand) Limited is a wholly owned subsidiary of CMA CGM Worldwide Agencies (France) and represents the interests of CMA CGM throughout New Zealand. Operating from its headquarters in Auckland the company provides a full range of personalised and e-commerce solutions to all its customers nationwide including many of New Zealand's premier exporters and importers and leading brands.

About the Role:

An incredible opportunity has become available in Auckland for a sales-driven professional to join our team.

Reporting to the Sales Support Supervisor, the Sales Support Coordinator will be responsible for efficient processing of internal sales support and customer management via performance monitoring against KPI's via freight quotations and growth of company value added services.

Key responsibilities of the role will include:

  • Handle external/internal pricing inquiries for all trades including over dimensional, out of gauge, and hazardous cargoes
  • Support the outside/inside sales team to achieve the targeted market coverage and actively perform customer follow up
  • Support customers with the use of digital platform – My Prices
  • Promote CMA CGM Group Services and Non-Maritime products - E-commerce, VAS, Intermodal, CEVA
  • To ensure that when all bookings are received by the customer services team that a clearly identifiable valid SQ reference is in the system ready for processing

To succeed in this role, you will need:

  • Previous experience in telemarketing and internal sales is highly regarded
  • Experience in a customer service/sales support role within the shipping or related industry
  • Have strong passion for Sales
  • Flexibility and willingness to undertake a variety of duties
  • Strong interpersonal skills with logical and analytical thinking
  • Highly organized, Self motivated with ability to plan and co-ordinate workflows and performance effectively and without supervision
  • Excellent communication skills and the ability to work in a team environment

Why join CMA CGM?

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it's our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.

In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Some of our other benefits include:

  • Flexible Working Options
  • Additional Leave Days
  • Paid Parental Leave
  • Annual Health Checks
  • Social Club events held all year round
  • Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
  • Access to 3000+ learning resources and courses

Our Commitment to Diversity

CMA CGM is committed to providing a respectful and collaborative working environment where all our employees can thrive. Our strength is in our people, and embedding Diversity, Equity and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we can harness the diversity of our teams, which benefits our employees, customers and communities in the markets we serve. We actively welcome and encourage applications from all qualified individuals, regardless of indigenous status, race, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.