Service Coordinator

6 months ago

Wellington City, New Zealand Whakarongorau Aotearoa New Zealand Telehealth Services Full time

**Company Description**:
**Ko wai mātou** - About us

Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.

Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021).

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Join the Register Central Team for the National Cervical Screening Programme at Whakarongorau Aotearoa. As guardians of the Register, we manage the database for eligible New Zealanders undergoing cervical screening. This is an exciting time to be part of the team, as we introduced HPV testing in late July and implemented a new register.

With comprehensive training, you'll contribute to the effort of eradicating cervical cancer throughout Aotearoa New Zealand. Your role involves assisting various healthcare professionals in accessing accurate screening data, providing customer service to screening and treatment providers, labs, and participants.

Additionally, you'll play a crucial role in ensuring under-screened individuals, particularly Māori and Pacific populations, have access to screening as the new program develops.

**Mō tēnei tūranga - About the role**

We are a forward-thinking team, committed to delivering high-quality support services that touch the lives of individuals across Aotearoa. Our collaboration extends beyond the surface - we work closely with health providers, laboratories, and colposcopy clinics, ensuring that every step of the screening pathway is as efficient and accurate as possible.

As a Service Coordinator for the National Cervical Screening Programme, you will play a pivotal role in ensuring that crucial participant screening information is accessible to a diverse range of health professionals. Your dedication will directly impact the health and well-being of countless individuals, providing them with the care and support they deserve.

In this role, you will become the bridge that connects various stakeholders, fostering a seamless experience within the programme. This is a full-time position based in Wellington CBD with options for a flexible working environment once full training has been completed.

**Your responsibilities will include**:
**Solving Challenges**:Use your analytical skills to resolve issues, ensuring a smooth operation throughout the screening pathway
**Administrative Excellence**: Employ data management tools to uphold high-quality administrative processes, maintaining the integrity of our operations
**Exceptional Service**:Provide outstanding customer service to Screening Providers, Laboratories, Colposcopy service providers, Regional Register teams, and Programme Participants
**Information Accuracy**:Play a key role in entering accurate participant information into the NCSP Register, contributing to the integrity of our data

**Why You'll Love Working with Us**:
**Collaborative Environment**: Join a team that values collaboration, innovation, and mutual support
**Professional Growth**:Hone your skills and expertise in an environment that encourages continuous learning
**Balanced Schedule**: This is a Monday to Friday role, allowing you to enjoy your weekends and maintain a healthy work-life balance

**Qualifications**:
**Mōu ake - About you**

At the heart of the National Cervical Screening Programme, you'll join a collective of non-Clinical individuals driven by a common goal - making a lasting impact within their community. If you've found satisfaction in resolving challenges for others, bring your talents to a role that's all about enriching lives.

**Your personal attributes**:

- ** Solution Finder**:You have excellent judgement and enjoy employing your critical thinking skills
- ** Cultural Awareness & Sensitivity**: You have a desire to ensure all people can access the health services they are entitled to
- Confidence in speaking with health professionals
- ** A Sense of Humour & Energy**: You’ve got a positive attitude, flexible approach and ability to multi-task. Being a team player is key for this role as well as someone who can work effectively with others to solve problems
- ** Technological know-how**:Ideally have a background in working in an environment where multiple technical systems are used and must be technically savvy
- A commitment to the diverse cultures of our service users and the needs of priority populations in Aotearoa
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