Service Coordinators and Quality Team Lead

3 months ago


Wellington City, New Zealand Healthcare of New Zealand Full time

**Who are we| Ko wai mātou?**

Solora is a service coordination and provider network management organisation that provides services through a network of quality health and rehabilitation service providers. Services are centrally coordinated by a team of skilled registered health professionals experienced in restorative care, rehabilitation and sensitive claims - and then delivered by a diverse network of providers with the experience and resources to meet specific client needs.

**Why Us | He aha ai mātou?**
- Solora is part of HealthCare NZ, the country's most experienced provider of health and disability services in home and community settings
- Company laptop
- Option to receive free flu vaccine
- Discounted health insurance
- Flexible work environment
- Mentorship Programme
- Online learning platform

**About the role | He kōrero whakamārama mō tēnei tūranga**

The Service Coordination and Quality Team Leader role ensures that all services are delivered within a consistent quality management framework which reflects best clinical practice and is responsive to changing client, funder and business needs.
- Provide clinical support and advice in collaboration with the Clinical and Service Delivery Manager
- Support the clinical and leadership team to manage and resolve serious and sentinel events
- Oversight of continuous quality improvements across the Solora network to ensure delivery of high-quality services
- Lead, mentor and inspire the Service Coordinators and wider team
- Identify opportunities to enhance delivery of clinical services and advise accordingly across all services
- Monitor network partner compliance with accreditation and other contractual quality requirements and in accordance with Solora's quality plan

**What you will bring | Ngā tohungatanga mō tēnei tūranga**
- Tertiary qualification in a relevant nursing or allied health discipline and/or equivalent experience
- Understanding of Tikanga Māori and the Treaty of Waitangi
- Proven experience in motivating and inspiring staff to exceed quality standards
- Good analysis skills and ability to interpret business data and produce reports.
- Excellent communication skills (verbal and written)
- Capability to build relationships with key stakeholders/clients at a senior level
- Ability to look at the long-term big picture while managing day-to-day decisions
- Ability to work effectively in a team and as well as autonomously and under pressure
- Knowledge of community health or rehabilitation service delivery would be desirable



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