Service Coordinator

3 months ago


Wellington City, New Zealand Healthcare of New Zealand Full time

**Ready for a meaningful career?** Join **HealthCare New Zealand**, our nation's largest home and community support provider. You'll be **making a real difference** in the lives of New Zealanders by **coordinating essential support**, empowering them to **live independently** in their own homes.

**Why Us | He aha ai mātou?**

Join a rewarding industry where you are contributing to enhancing the lives of others
- Mentorship programme
- Online learning platform
- Flexible working arrangements
- Career development opportunities
- Company laptop provided
- Discounted health insurance
- Partnership discounts
- Full paid training provided
- Option to receive flu vaccine

**Who we are | Ko wai mātou**

Solora is a service coordination and provider network management organisation that delivers services through a network of quality health and rehabilitation contracted partners. Our home and community support, injury rehabilitation and sensitive claims services are centrally coordinated by a skilled team of Registered Health Professionals and Service Coordinators and then delivered by our partners with the experience and resources to meet individual client needs.

**About the role | He kōrero whakamārama mō tēnei tūranga**
- First point of contact for customers, to co-ordinate and ensure delivery of appropriate, quality services to meet their needs
- Maintain confidentiality and sharing of information
- Referrals received are entered and processed accurately, in a timely manner
- Provide a first-call resolution help-desk service for network partners, clients and potential clients, and their family/whānau, Managers, Funders, and other stakeholders
- Ensure the accurate and timely set up, initial contact, and onboarding processes for new clients.
- Assist with the reporting, investigation, and resolution of complaints, incidents, and Sentinel events
- Ensure that risks are proactively identified, reported, and managed according to established processes

This is full time permanent position, Monday to Friday 830am - 5pm based in Te Whanaganui-a-Tara Wellington

**What you will bring | Ngā tohungatanga mō tēnei tūranga**
- Experience in an office-based customer service role, preferably in the health/disability sector
- Experience in client management systems
- Understanding of Tikanga Māori and the Treaty of Waitangi
- Excellent communication skills (verbal and written)
- Ability to work effectively in a team and as well as autonomously and under pressure

If you are hardworking, driven and keen to make a difference - we want to hear from you

**_ Applicants for this position will have NZ residency or a valid NZ work visa._**
- Reference #- 27823- Posted on- 21 Aug 2024- Closes on- 30 Aug 2024 17:00- Location(s)- Wellington branch area- Expertise- Contact Centre, Service Facilitation- Job level(s)- 1 - 3 years of experience, 3 - 5 years of experience- Work type(s)- Permanent full-time


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