Account Manager

6 months ago

Wellington, New Zealand PeopleScout Careers Full time

PeopleScout is a renowned leader in the RPO industry. We are always looking for innovative and dedicated talent to join our team because, like our clients, we know that our success depends on the strength and expertise of our people. We employ thousands of people across the globe in a wide variety of disciplines. We are looking for passionate, energetic people to help further our success in the global market.

**About the role**:
Whilst PeopleScout is a renowned leader in the RPO industry, this role is something different. We're looking for a person with 2-3 years experience in Talent Acquisition, who has a passion for HR and SaaS technology, and who wants to move away from hands-on recruitment into a customer success role with our ATS, Springboard. We have a number of Springboard clients in Wellington and would like to enhance their experience by hiring someone to focus on their success with our product.

**Responsibilities include**:

- Develop a strong understanding of the Springboard product.
- Demonstrate the product to improve awareness of features and increase utilisation.
- Provide Account Management support to the existing client base.
- Develop solutions to complex customer requirements, with a sense of urgency.
- Translate requirements into technical quotes.
- Work well within an agile, changing environment, with a high degree of autonomy.
- Deliver innovation in account management to clients and help shape the future direction of the role and business.
- Deliver and record product training sessions, town halls, and quarterly business and product utilisation reviews.
- Help to guide and deliver contract extensions.

**Skills and experience required**:

- A background in Talent Acquisition, including working with an ATS, or similar SaaS platforms.
- Relationship management, customer success and engagement.
- Educating and training clients in best practice.
- Delivering webinars on new features to increase product utilisation.
- Delivering Quarterly Business Reviews (QBR's) to key clients.
- Build, own and maintain an account management cycle.
- Converting client requirements to product quotes.
- Increasing profitability and revenue.
- Help deliver robust, stable solutions to clients.
- Take ownership of new clients post sales and implementation of the product.
- Strong analytical thinking and creative problem-solving skills.
- Experience in interfacing with multiple teams to achieve outcomes.

PeopleScout is dedicated to encouraging collaboration, ownership and growth in all our employees, no matter where they are located. PeopleScout's teams are distinctive and unique, and with so many diverse personalities and differing contributions. We are proud to provide all employees with a common thread of positivity and achievement. Discover your potential, learn from the best and be part of an authentic, confident culture when you work with PeopleScout.

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