Customer Service and Relationships Manager

3 months ago


Auckland City, New Zealand Sai Mobility Limited Full time

You must hold a Relevant Diploma level qualification or Minimum 3 years of work experience in similar field at least, we will provide all the necessary training.

It is a Full-time role working minimum 35 hours per week, we need people who are committed and turn up to work on time unless they have a reasonable excuse.

**Position Description - Customer Service and Relationships Manager**

To ensure that the needs of the customers are being satisfied. Your aim is to provide excellent customer service and to promote this idea throughout the organisation. Find ways to measure customer satisfaction and improve services manage the team and build strong external and internal relationships.

**Position Responsibilities & Duties**:

- To maintain a high level of customer service by ensuring that service standards are high and that complaints from customers about products or staff are quickly resolved
- To assist and supervise the recruitment, training, conduct and work of staff, ensure staff are taught correct service procedures we provide
- To cultivate and foster company policies, procedures to ensure high quality of customer service and to maintain customer relationships
- To always maintain excellent client satisfaction
- To ensure customer satisfaction Maintaining and protecting assets of personnel, building, fixtures, fittings, plant, stock and cash and by maintaining security, safety and fire precaution measures to minimise loss.
- Manage inventory processing of fleet and equipment to ensure stock availability of all supplies and resources for carrying out the daily operations of the business
- Ensure compliance with the organization’s lead time goals.
- Create and manage solutions for inventory capacity problems.
- Create and maintain an environment of continual improvement that supports company objectives.
- Coordinate and prioritize jobs
- Verifying individual performance by using tracking systems
- Identifying individual shortcomings of team members and helping them through customized coaching
- Assist to analyze sales leads and prospects.
- Initiates and coordinates development of action plans to penetrate the market.
- Provide timely feedback to senior management regarding team performance.
- Provide timely feedback to senior management regarding the performance of services provided.
- Maintains contact with all customers in the market area to ensure high levels of customer satisfaction.
- Providing help and advice to customers on the services on offer
- Ensure that the team meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
- To ensure client retention and authorize additional services to customers as and if required and prepare the appropriate paper trail
- Input in the draft and recommend sales and marketing programs and to set short
- and long-term sales strategies.
- Must work to develop and maintain business contacts.
- Ensure that integrity in the brand is maintained and grown
- Implement procedures or systems to evaluate or select suppliers and assist in ordering of stock/supplies
- Organize and control the work of other staff and direct the training of Staff as and when required
- Identify opportunities to reuse or recycle materials to minimize consumption of new materials, minimize waste, or to convert wastes to by-products
- Make a draft of shifts for workers and ensure that they follow it diligently to avoid commotion and agitations between workers over non-compliance
- Constantly inspect all work equipment to identify shortages and damages and relate findings to management for quick resolution to enable smooth flow of operations.
- Place order for new equipment as directed by management and inspect them upon delivery to ensure that they are of good quality and in the right quantity.
- Step in to resolve conflicts that may arise between workers on site and exhibit good sense of judgment to ensure that parties involved are treated fairly without bias.
- Keep accurate records of workers performance and ensure that all payments are fully made as at when due without shortage and victimization.
- Ensure compliance with relevant government legislation, policies and procedures
- Arranging for health and safety equipment to be tested on a regular basis to ensure compliance with occupational health and safety regulations

**Note**: Any other related task may be allocated from time to time as assigned by the employer/owner in writing.

highly committed role, if you feel like you are up for the challenge, then look no further, this role may be what you have been searching for



  • Auckland City, New Zealand Yakirelbaz IT Solutions Full time

    **Job Overview**: **Responsibilities**: - Develop and maintain long-term relationships with key clients. - Serve as the primary point of contact for client inquiries and issues. - Coordinate with internal teams to ensure timely delivery of services and solutions. - Identify opportunities to enhance customer satisfaction and increase client retention. -...


  • Auckland City, New Zealand LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...


  • Wellington City, New Zealand Datacom Full time

    **Position**: Customer Relationship Manager What We’re Looking For Are you passionate about delivering exceptional customer service and creating lasting relationships? Do you have experience in service delivery or relationship management? Do you want to work for a company that values innovation, collaboration, and excellence? If so, we here at Smartly want...


  • Wellington City, New Zealand Datacom Full time

    A bit about Smartly, a Datacom company We’re known as the simple way to sort your payroll for over 20,000 Kiwi businesses. Smartly is a leading provider of software solutions for businesses across various industries. We help our customers to streamline their processes, improve their performance and achieve their goals. We are looking for a Customer...

  • Customer Service

    5 months ago


    Manukau City, New Zealand Service Foods Full time

    **Do you thrive on helping others and have a knack for solving problems?**: - ** Do you have an IT qualification and a strong knowledge of ERP and CRM systems?**: - ** Do you enjoy Customer services?**: - ** Are you available to work evenings and enjoy a fast-paced environment?**: - **If so, we want to hear from you!** **With a focus on customer...


  • Auckland City, New Zealand Pathways Full time

    Permanent Full-time + Monday - Friday + Clinical Registration - Are you an inspiring leader with senior health management experience? - Generous salary package + Annual Leave package + many more great benefits. We're looking for a māia (courageous) and tika (authentic) senior leader to help us achieve our vision. **The benefits | Ngā āhuatanga kei a...


  • Auckland, New Zealand Australia And New Zealand Banking Group Limited Full time

    Senior Relationship Manager Department: Insto Relationship NZ Corporate Banking Division: Institutional Location: Auckland Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...


  • Auckland, New Zealand Australia And New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Senior Relationship Manager Department:  Insto Relationship NZ Corporate Banking Division:  Institutional Location:  Auckland Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial...


  • Auckland, New Zealand Australia And New Zealand Banking Group Limited Full time

    Senior Relationship Manager Department: Insto Relationship NZ Corporate BankingDivision: InstitutionalLocation: AucklandKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...


  • Auckland, New Zealand Australia And New Zealand Banking Group Limited Full time

    Senior Relationship Manager Department: Insto Relationship NZ Corporate BankingDivision: InstitutionalLocation: AucklandKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...


  • Auckland, New Zealand Australia And New Zealand Banking Group Limited Full time

    Senior Relationship Manager Department: Insto Relationship NZ Corporate Banking Division: Institutional Location: Auckland Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...


  • Auckland, New Zealand Australia And New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Senior Relationship Manager Department:  Insto Relationship NZ Corporate BankingDivision:  InstitutionalLocation:  AucklandKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial...


  • Auckland, New Zealand Australia And New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Senior Relationship Manager Department:  Insto Relationship NZ Corporate Banking Division:  Institutional Location:  Auckland Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the...


  • Auckland, New Zealand Australia And New Zealand Banking Group Limited Full time

    Senior Relationship Manager Department: Insto Relationship NZ Corporate Banking Division: Institutional Location: Auckland Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...


  • Auckland, New Zealand Australia And New Zealand Banking Group Limited Full time

    Senior Relationship Manager Department: Insto Relationship NZ Corporate Banking Division: Institutional Location: Auckland Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...


  • Auckland, New Zealand Australia And New Zealand Banking Group Limited Full time

    Senior Relationship ManagerDepartment: Insto Relationship NZ Corporate BankingDivision: InstitutionalLocation: AucklandKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...

  • Relationship Manager

    5 months ago


    Auckland City, New Zealand H2R Consulting Full time

    **Location**: Auckland Type: Permanent / Full Time Reference: 844408 - Opportunity to build on an existing portfolio - Partner with Finance and Business Leaders - Great Parnell Location A fantastic opportunity has arisen for a Relationship Manager to join our team. As the Relationship Manager you will be responsible for managing existing relationships as...


  • Wellington City, New Zealand Toyota Full time

    At Rutherford and Bond Toyota, we are looking to grow our team with a customer service minded individual. We have an exciting role as a Customer Relationship Consultant within our Customer Support Team! As our Customer Relationship Consultant, you’ll be the first point of contact for all in-coming calls into our business. With over a 150 staff, we receive...


  • Auckland, New Zealand New Zealand Skills And Education Group Full time

    Management - Vocational (Education & Training)Edvance is one of New Zealand's top (Category one) Private Training Establishments (PTE). Our core business is the delivery of workplace training and employee development programmes with a focus on communication, leadership and literacy to organizations and industries across New Zealand. We are committed to...


  • Auckland City, New Zealand Elite school of Beauty and Spa Full time

    Work-life balance - weekends off! And time off during Christmas & New Year! - Strong commitment to your growth & development within the organisation - Birthday leave / one day extra leave for special family event **Role type: Permanent, part-time** **About Us**: Part of Yoobee Colleges Ltd., Elite School of Beauty & Spa is a leading training provider for...