Operation Support Team Lead, Sector Operations

6 months ago

New Zealand Te Whatu Ora - Health New Zealand Full time

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it
**Te whiwhinga mahi | The Opportunity**

The Team Leader Sector Operations Support is a key member of the Sector Operations leadership team that has the collective accountability for maintaining and enhancing technology services and implementing and supporting Te Whatu Ora priorities.

The role leads a team of Data Analysts and Product Analysts to ensure that reporting, analytic and technical support commitments are delivered to the agreed standard; bridging the gap between the Data & Digital teams, vendors and Operations Teams, creating a collaborative culture that facilitates continuous delivery, system support and data delivery that ensures high-quality outcomes to end-users' customers quickly and securely.

**Mōu | About you**

You'll be a dynamic and results-oriented leader with a proven track record in a similar role within a large and complex organisation. Your experience will showcase your adeptness in navigating the intricacies of such environments, demonstrating a deep understanding of the challenges and nuances that come with them.

Your ability to thrive in high-pressure situations, coupled with your track record of successfully managing competing priorities, sets you apart as someone who can make a significant impact in our organisation.

Along with your strong leadership skills, you will need to be a Competent user of Structured Query Language (SQL) report writer and Microsoft desktop products (Microsoft Excel, Access, Word, Visio and Visual Basic).

**Ngā pūkenga me ngā wheako | Skills and experience**
- Proven leadership skills
- Consistency and quality in innovation, workflow management and process improvement
- Quality customer service with flexibility within tight deadlines
- Strong communications skills and the ability to promote good relationships
- Excellent data analysis skills and ability to provide written reports and present complex data in a clear and concise way to suit a variety of audiences.
- Proven ability inworking with technology suppliers and vendors.
- Demonstrated intuition and the ability to balance good process with the need to make clear decisions in demanding situations such as priority service outages.
- Previous experience in the health technology environment is highly desirable.

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

**Ko te mahi e tika ana mō te ao hurihuri nei |Work that suits today's ever -changing world**

Te Whatu Ora supports flexible and hybrid working for our kaimahi. We want our national teams to be made up of diverse people from across the motu, just like our health system.

**Nau mai, uru mai | Come and join us**

When you join us, you become part of transforming the health system. This is a once in a life-time change, that will touch the lives of everyone in Aotearoa, and future generations.

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system - Māori, Pacific and Disabled People.

**Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion**

**Me pēhea te tuku tono | How to apply

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