Principal Advisor Workflow

5 months ago

New Zealand Health New Zealand - Te Whatu Ora Full time

Join Health New Zealand - Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

**Te whiwhinga mahi | The Opportunity**

Our Sector Digital Channels team are working to expand and improve the digital health landscape in Aotearoa. We are the digital transformation partners enabling modern technology solutions that improve the people and whānau experience through equitable access to varying models of care.

We are the change agent for national programmes and work with our customers and partners to enable equitable access through both digital self-service and assisted channels and to reduce pressure on the workforce through automation and integration. We are product focused and leverage modern platforms, technologies and ways of working to deliver quality, sustainable and cost-effective products and services.

We take pride in leading change that will provide equitable digital solutions for the health of Aotearoa.

**Mōu | About you**

As our Principal Advisor Workflow & Operations, you will work closely with the Manager of Digital Assisted Channels within our amazing Data & Digital Design and Channels team.

In this role, you will champion digital assisted channels, integrating them seamlessly into Health New Zealand - Te Whatu Ora's tech world, making sure they're user-friendly, easily accessible, and bring great value.

You will be our go-to person, utilising your expertise in workflow management and operations to take the lead in the development and delivery of key programmes of work These initiatives will not only boost efficiency but also enhance the experience for our customers and our team.

**Ngā pūkenga me ngā wheako | Skills and experience**
- Experience and knowledge of Workforce Management (WFM) methodologies, systems & technologies.
- Significant experience performing statistical, data analysis and analytical problem solving in an omnichannel environment.
- Experience with omnichannel customer engagement / contact centre software, systems, and processes, ideally Genesys and NICE.
- A working understanding of CRM systems; experience using and contributing to Salesforce is highly desirable.
- Familiarity with reporting and monitoring tools e.g., Datadog.
- Familiarity with PaaS platforms, in particular AWS, Azure and MuleSoft.
- Demonstrated intuition and the ability to balance good process with the need to make clear decisions in demanding situations such as. priority service outages.
- Demonstrated ability to work under tight timeframes and manage competing priorities while remaining resilient under pressure.
- Experience working in the health sector or other Government agency preferred.

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth.

**Ko te mahi e tika ana mō te ao hurihuri nei | Work that suits today's ever-changing world**

Health New Zealand - Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

**Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion**

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

At Health New Zealand - Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system - Māori, Pacific and Disabled People.

**Tō tūranga i roto i Te Whatu Ora | Your place in Te Whatu Ora**

**Me pēhea te tuku tono | How to apply

  • Principal Advisor Workflow

    5 months ago

    New Zealand Te Whatu Ora - Health New Zealand Full time

    Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it. **Te whiwhinga mahi | The...

  • Principal Advisor Workflow

    4 months ago

    New Zealand Te Whatu Ora - Health New Zealand Full time

    Join Health New Zealand - Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it. **Te whiwhinga mahi |...

  • Principal Advisor Brand

    5 months ago

    New Zealand Fire and Emergency New Zealand Full time

    Join our award-winning team to deliver a wide variety of visual content - Lead an in-house team to create work that matters - to make our communities safer - Salary range $134,190 - $149,100, actual salary dependent on skills and experience **Mō tēnei tūranga - about the role** Play a pivotal part in the Communications and Engagement team and across the...

  • Principal Advisor National Bowel Screening

    5 months ago

    New Zealand Te Whatu Ora Full time

    **On offer is the opportunity to make a positive impact in an organisation that makes a difference to people's lives**: - **Contribute to transforming the future of health in this Principal Advisor role** Join Health New Zealand Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable,...

  • Principal Advisor, Workforce Planning and

    5 months ago

    New Zealand Te Whatu Ora - Health New Zealand Full time

    Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive, and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it **Te whiwhinga mahi | The...

  • Principal Advisor, Disability

    4 months ago

    New Zealand Te Whatu Ora - Health New Zealand Full time

    **Contribute to transforming the future of the New Zealand health system**: - **Support equitable health outcomes for Tāngata whaikaha | Disabled people**: - **Flexible working supported to balance your work and lifestyle**: - **Join our National Systems Design team and work from where you are** Join Te Whatu Ora at a key time, where you will...

  • Kaiarataki Tikanga Principal Advisor Practice

    5 months ago

    New Zealand New Zealand Government Full time

    Kaiarataki Tikanga Principal Advisor Practice Support and Improvement Permanent, fulltime, Wellington/Auckland/Christchurch based - Focus on continuous improvement, learning and development - Supporting improved outcomes for tamariki and rangatahi - Central role with visibility across the whole organisation Nau mai, haere mai! Tirohia tēnei. Aroturuki...

  • Principal Advisor- Border

    4 months ago

    New Zealand Health New Zealand - Te Whatu Ora Full time

    **Principal Advisor - Border - Health Protection - NPHS (Fixed Term/Secondment)** Join Health New Zealand Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and well-being of everyone in...

  • Principal Advisor

    4 months ago

    New Zealand Te Whatu Ora - Health New Zealand Full time

    **On offer is the opportunity to make a positive impact in an organisation that makes a difference to people's lives**: - **Contribute to transforming the future of health in this Principal Advisor role** Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive, and...

  • Principal Advisor Workplace Relations

    4 months ago

    New Zealand Fire and Emergency New Zealand Full time

    Develop and design impactful workplace relations strategies - Provide expert advice to people leaders on important employment issues - Utilise your workplace relations experience in a stimulating environment **Ko wai mātou - who are we?** Fire and Emergency New Zealand is a Crown Entity established on 1 July 2017 under the Fire and Emergency New Zealand...

  • Principal Advisor

    5 months ago

    New Zealand New Zealand Police Full time

    **Principal Advisor - Financial Accounting & External Reporting** - **Based at PNHQ**: - **Grade 22**: - **Permanent**: - **NAV**: - **Police Employee**: - **Finance Group**: - **JR **4630614** **Mō te tūnga | About the role** New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety. We work in partnership...

  • Principal Advisor, Lived Experienced

    5 months ago

    New Zealand Te Whatu Ora - Health New Zealand Full time

    **Contribute to transforming the future of health**: - **Flexible working supported to balance your work and lifestyle**: - **Join our national system design team and work from where you are** Join Te Whatu Ora at a key time, where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health...

  • Principal Advisor

    5 months ago

    New Zealand Te Whatu Ora - Health New Zealand Full time

    Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centered health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it. **Te whiwhinga mahi | The...

  • Principal Engagement Advisor

    4 months ago

    New Zealand New Zealand Government Full time

    Mō mātou | About us Our Severe Weather Integrated Response team (SWIR) is searching for a Principal Engagement Advisor for an 18-month fixed term contract. The SWIR group was established in February following recent North Island extreme weather events. Immediate response activities to these severe weather events are moving into a longer-term recovery...

  • Principal Advisor

    5 months ago

    New Zealand Te Whatu Ora - Health New Zealand Full time

    Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centered health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it. **Te whiwhinga mahi | The...

  • Principal Advisor

    5 months ago

    New Zealand Te Whatu Ora - Health New Zealand Full time

    **On offer is the opportunity to make a positive impact in an organisation that makes a difference to people's lives**: - **Contribute to transforming the future of health promotion policy and strategy in this Principal Advisor role** Join Health New Zealand Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of...

  • Principal Advisor

    5 months ago

    New Zealand Te Whatu Ora - Health New Zealand Full time

    **Contribute to transforming the future of health**: - **Flexible working supported to balance your work and lifestyle** Join Te Whatu Ora at a key time, where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This mahi will improve the health and wellbeing of everyone in...

  • Principal Advisor National Health Facility Planning

    5 months ago

    New Zealand Te Whatu Ora - Health New Zealand Full time

    Contribute to transforming the future of health by leading programmes of work within Health NZ's Health Facility Planning team - Full-time, permanent role, working from anywhere around New Zealand (flexible working, fully supported to balance your workplace and lifestyle) - Opportunity to thrive in a fast paced and dynamic environment within Infrastructure...

  • Principal Advisor Planning, Wellington

    5 months ago

    New Zealand Fire and Emergency New Zealand Full time

    Great employee benefits, including up to 6% KiwiSaver employer contribution - Flexible working location and hours (negotiable), Salary band $121,714 - 135,238 - Join a supportive and collaborative team **Ko wai mātou? - Who we are** Fire and Emergency New Zealand is a Crown Entity established on 1 July 2017 under the Fire and Emergency New Zealand Act...

  • Principal Advisor Assisted Technology, Sector

    4 months ago

    New Zealand Te Whatu Ora - Health New Zealand Full time

    Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it. **Te whiwhinga mahi | The...