Team Lead Salesforce Delivery, Sector Digital

5 months ago

New Zealand Te Whatu Ora - Health New Zealand Full time

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

**Te whiwhinga mahi | The Opportunity**

Our Sector Digital Channels team plays a pivotal role as a catalyst for change in our nationally enabled services. Our mission is to create digital solutions that are both cost-effective and sustainable, revolutionizing accessibility through user-friendly digital self-service options and assisted channels. Through automation and seamless integration, we aim to ease the burden on our workforce.

Our team proudly takes the lead in managing, delivering, and offering unwavering support for all our national external services. These services, curated by Data and Digital, are tailored for entities beyond Te Whatu Ora, Te Aka Whai Ora, and ManatūHauora. Additionally, our team champions the development and oversight of APIs that foster interconnectedness across the various systems and services employed by external parties, such as the National Immunisation Register and Health Practitioner Index.

**Mōu | About you**

As our Team Lead Salesforce Delivery, you will be at the heart of our Sector Digital Channels, shaping the Salesforce delivery capability. You will collaborate closely with CRM product teams, guiding programs of work across our diverse Salesforce landscape. Plus, you get to lead by example, ensuring our teams work seamlessly within an efficient delivery model, using common components to scale up.

But that's not all You'll be the friendly face connecting our team with other stakeholders, aligning our efforts with broader goals, and being a mentor who's passionate about nurturing individual growth. Together, we'll harness our collective talents to create outstanding software solutions, elevating Te Whatu Ora's success and enhancing our end-users' experience.

**Ngā pūkenga me ngā wheako | Skills and experience**
- Proficiency across the Salesforce platform and products e.g., Health Cloud, Omni studio etc.
- Minimum of 3 years' experience in leading Salesforce platform teams before, being involved with hiring, managing, and growing people from a variety of backgrounds.
- Experience in Salesforce development, either in a senior or lead position.
- Exceptional planning and organisational experience.
- Experience in working with internal and external stakeholders.
- Proven experience in managing suppliers and vendors.
- Strong financial management of operational budgets.
- Demonstrated ability to motivate and encourage teams in an environment of change, financial prudence, and an increasing level of digital maturity across the organisation.
- Sound delivery experience across a range of delivery styles including experience with agile team facilitation, matrix model delivery and product teams.
- Knowledge of the Health Sector and Government is preferred but not essential.
- Salesforce certifications are preferred.

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth.

**Ko te mahi e tika ana mō te ao hurihuri nei | Work that suits today's ever-changing world**

Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

**Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion**

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

At Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system - Māori, Pacific and Disabled People.

**Tō tūranga i roto i Te Whatu Ora | Your place in Te Whatu Ora**

**Me pēhea te tuku tono | How to apply

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