Administrator Client Services

6 months ago

North Island, New Zealand University of Otago Full time

Administrator Client Services (Kaiwhakahaere Tari) - Gisborne

2301260

**INTERPROFESSIONAL EDUCATION PROGRAMME - TAIRĀWHITI**
- Exciting full-time opportunity based in Gisborne.
- Salary + 6.75% superannuation + five weeks' annual leave.
- Supportive and inclusive work culture.

**_ Te mahi / The role_**

As a Client Services Administrator (Kaiwhakahaere Tari), you will coordinate the education programme based in Gisborne, administering multiple aspects of the programme locally, including diverse student placements and learning activities.

This role supports the Interprofessional Education team by being the first point of contact in Ko Matakerepo (the Learning Centre) at Gisborne Hospital.

Your relationship building skills will be important, ensuring that you become the trusted point of contact for a range of students, staff, and visitors.

You will work in close collaboration with Programme Leadership, other education administrators, educators, and work remotely with staff in the various health and social care professional programmes.

The role supports the University’s commitment to the success of all students in understanding Te Ao Māori, Hauora Māori, tikanga and the local Māori context. This role also supports commitment to the success of Māori students.

Your knowledge and understanding of te reo Māori me ōna Tikanga to the best of your ability is important, as is the contribution you will make to our culture of whakawhanaungatanga in the workplace.

You will be rich in the art of manaaki and have a strong level of te reo me ōna tikaka.
- Key tasks of this role include:

- Day to day organisational, pastoral, and educational support for all students on the Programme while in the Tairāwhiti area.
- Teaching administration including student placement timetables, liaising with local health and social care providers, diary management, gathering and collating information to produce information materials and documents.
- Administration and coordination support for locally based events for students, and arrangements for hui; visits of manuhiri.
- Organising the noho marae programme for students.
- Greeting all visitors in an appropriate manner and ensuring students and visitors are welcomed reflecting whakawhanaungatanga, manaakitanga and tautoko.

**_ Kā pūkeka me kā wheako / Your skills and experience_**
- Proven experience working in a busy administration environment, preferably in health and/or education.
- A passion for customer service and delivering exceptional service to customers.
- An ongoing commitment to positive outcomes for staff and students, patients, whanau, and community.
- Commitment to Te Tiriti o Waitangi and its principles.

**_ Mō te tīma / About our team:_**

The University of Otago runs a rotational, clinically based, interprofessional programme of learning in various locations for senior health professional students.

This programme has been established in Tairāwhiti (Gisborne) for nearly 11 years, in partnership with the Te Whatu Ora Tairāwhiti (Hauora Tairāwhiti), primary care and iwi providers, and other tertiary education providers.

The key aim of the programme is to bring students together from a wide range of health and social care disciplines, and institutions, to learn with, from and about each other, to find common ground, learn to function as a team and negotiate disagreement safely and respectfully. By learning inter-professionally, students learn to work together to provide high quality, safe, culturally appropriate, team-based, person-centred care.

**_Pūroko / Further details_**

This is a permanent, full-time position (37.5 hours per week), located in Gisborne.

This is a great opportunity to join us as part of the University of Otago. If you are someone who believes providing ‘good’ service is not good enough and are wanting to join an exceptional team providing exceptional services, then this could be the role for you.

For further information please contact Udara Wickramasinghe, Programme Manager/Lead Administrator, via the contact details below.

**_ Tono / Application_

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