Customer Manager

4 months ago


Auckland City, New Zealand Unilever Full time

**Who we are**

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets.

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team

At Unilever NZ, we have also embarked on something special: we are proud to be undertaking a 4 Day work week. The 4DWW will see our staff retain 100 percent of their salaries, while working 80 percent of the time and delivering 100 percent of business outcomes. The **Customer Manager - Alternative Channels** is designed to be fully functional in the 4-Day work week.

**Job Summary**

The **Customer Manager - Alternative Channels** will be externally focused & be responsible for managing the day-to-day relationship with Alternative/Emerging Channel Retailers (Chemist Warehouse, Costco, The Warehouse, Kmart etc.) in collaboration with the Assistant Customer Manager ALTs.

The Customer Manager will be responsible for developing strong working relationships with customer buyers, as their day-to-day contact. The Customer Manager is responsible for the turnover, profitability, trade spend and Market share delivery across the Unilever portfolio with an array of emerging channel customers. They will do so whilst building, negotiating and executing the commercial joint business plan with their Customer Buyer/s in conjunction with Customer Director and their ACM.

**Role Responsibilities**
- Delivery of Turnover, Customer Profitability and TTS budgets for allocated categories within Customer Channel
- Develop strong relationships with both internal (e.g. Category Manager, Shopper Insights Managers) & external customers (e.g. Category Managers, Trading Managers, Category Directors Buyers)
- With Customer Marketing Manager, deliver in store activation events as defined by company In & Out Plan and E2E planning
- Develop & deliver Joint Business Plans and Trade Plans with the Customer/s
- Develop, negotiate, and deliver promotional plan within Customer/s
- Design, load, and review the on-going volume and sales forecast across all customer/s to deliver on business and customer targets
- Day to day administration and evaluation of product portfolio e.g., Promotional Evaluation, inputs to wider business Sales & Operational Planning (S&OP) etc.
- Identify, discuss, and agree Gap Filling initiatives with Category Team
- Lead range and merchandising reviews, working in collaboration with the internal Category team and Customer Buyers
- Work with Customer Director and Assistant Commercial Manager (ACM) to develop and deliver Local Customer Strategy Plan for customer
- Deliver key Category Team initiatives at Customer e.g., Price Changes, Brand Activations, NPD launches etc.
- Work with Customer and Unilever Supply Chain to ensure customer service issues are resolved efficiently
- Own the short-medium-term volume and spend forecast aligned to S&OP process for their allocated super categories
- Manage the end-to-end orders, invoice and claims process for all customer/s and overall channel
- Manage the main channel of business stock clearance via key customer/s, supply chain and internal category teams
- Line management of ACM

**Accountabilities**
- Relationship Management of Trading Contacts (defined by category/customer)
- Produce and execute Joint Customer Business Plan/s and / or Trade Plans
- Input Customer requirements to internal planning processes and systems

**Does this sound like You**

**Essential**
- 3+ years of business experience, preferably cross-functional and customer facing
- FMCG experience
- Strong customer facing experience and proven track record
- Proven stakeholder management/development capabilities

**Desirable**
- Two to three roles in Customer Marketing/Trade Category Management and Account Management/ Field Sales
- One to two roles in Brand Building, Customer Marketing/Trade Category Management/Field Sales

**What awaits you at Unilever**

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your oppor



  • Auckland, New Zealand Food & Beverage Manager Full time

    Regatta is your slice of Ibiza, right here on Takapuna Beach. Dial in your midday bite or evening get-togethers with stunning sea views, premium beer, bloody good wine and fresh seafood.We're proud to be part of Star Hospitality – an extraordinary community of top-notch bars, pubs and restaurants dotted across the country.Job Title: Food and Beverage...

  • Customer Manager

    3 months ago


    Auckland City, New Zealand New Zealand Trade and Enterprise Full time

    This role is based in Tamaki Makaurau, Auckland. **Who are we | Ko Te Taurapa Tūhono tēnei** Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) purpose is simple - to grow companies internationally, bigger, better and faster, for the good of New Zealand. You would be joining the Export Customer team - we are a friendly passionate team of...

  • Customer Manager

    4 months ago


    Auckland City, New Zealand New Zealand Trade and Enterprise Full time

    We have a diverse & collaborative environment that inspires lifelong learning. - We offer hybrid working that enables work life balance and 5 weeks annual leave. - We are focused on holistic wellbeing to support you to be your best self. Use your commercial nous and consumer brands expertise to help grow New Zealand companies internationally bigger better...

  • Customer Manager

    4 months ago


    Auckland City, New Zealand Allpress Espresso Full time

    We are keen to hear from coffee enthusiasts who are passionate about customer/account management. If this sounds like you, then this could be the perfect role for you! We are looking for an enthusiastic individual to join our valued sales team. This role is the lead problem solver, business builder and brand advocate that drives enhanced business. They will...


  • Auckland City, New Zealand Muaz Holdings Limited Full time

    Muaz Holdings Limited trading as Jet Cars is currently recruiting for the full-time position of Customer Service Managers. Jet Cars in Auckland has been operative since 2012 and we have a reputation for the sale of Japanese and European imports. We are on the look out for committed Customer Service Managers to serve and manage our clients and after...


  • Auckland City, New Zealand Amplifon Group Full time

    **About Us**:Explore your next career step with Amplifon, a global leader in the hearing care retail industry. Here in New Zealand, Amplifon trades under two brands; Bay Audiology and Dilworth Hearing, working together to help our customers rediscover all the emotions of sound.Located in Takapuna, our NZ support office is close to SH1 motorway and Akoranga...


  • Auckland City, New Zealand Amplifon Group Full time

    **About Us**:Explore your next career step with Amplifon, a global leader in the hearing care retail industry. Here in New Zealand, Amplifon trades under two brands; Bay Audiology and Dilworth Hearing, working together to help our customers rediscover all the emotions of sound.Located in Takapuna, our NZ support office is close to SH1 motorway and Akoranga...


  • Auckland City, New Zealand Air Liquide Full time

    Air Liquide New Zealand provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment. Air Liquide New Zealand is a market leader in home healthcare services supplying medical gases and equipment in New Zealand. It's extended homecare network services...


  • Auckland City, New Zealand Auto Max Cars Limited Full time

    Join Our Team as a Customer Service Manager! Are you a car enthusiast with a passion for sales? We're looking for someone like you to join our dynamic team at Automax Cars Takanini. **About Us**: At Automax Cars, Takanini we've built a reputation for offering top-quality second-hand cars. We're on the lookout for a motivated and customer-focused person to...


  • Auckland City, New Zealand Auror Full time

    Description About Auror At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and...


  • Auckland City, New Zealand Douglas Pharmaceuticals Full time

    **The role** As part of our consumer growth strategy, we strive to expand into new channels while maintaining our commitment to delivering first-class customer service to our retail customers, retail partners and our own internal customers. We are seeking a dynamic and experienced Customer Services Manager to lead our customer service operations and drive...


  • Auckland City, New Zealand HAYS Full time

    Experienced Customer Service Manager Needed! **Your new company** Your new company is a well known large waste & recycling business, which operates like a small business - the best of both worlds! This business values their people and customers alike, they have a great culture and have big plans! **Your new role** Your new role will be leading and...


  • Auckland City, New Zealand Farrow Jamieson Full time

    Market leading electrical and automation wholesaler - Mt Wellington location - Team of 6 **About the Company** This is an exciting opportunity for an enthusiastic customer service manager to lift a technical support team’s performance from above average to excellent. The team consists of 4 technical sales support people and 2 order processing staff. What...


  • Auckland City, New Zealand I.F Full time

    Job Responsiblities: - Improve customer service experience, create engaged customers and facilitate organic growth - Take ownership of customers issues and follow problems through to resolution - Set a clear mission and deploy strategies focused towards that mission - Develop service procedures, policies and standards - Keep accurate records and document...


  • Auckland City, New Zealand AA New Zealand Full time

    **What You'll Be Doing | Mō te Tūranga** In this newly created role, the Customer Advocacy Manager oversees AA's complaints management framework and program, including leadership of the operational team that support the current way of working. They champion and maintain strong customer advocacy practices to enhance satisfaction, working across business...


  • Auckland City, New Zealand BNZ Full time

    **Ko Mātou Tēnei | This is us** If you love a good timeline and are comfortable juggling multiple projects on the go, we have a great opportunity for you. We are looking for someone who is passionate about customer communications and wants to be part of a fast-paced tīma (team) where they can showcase their abilities. Someone who has strong experience...


  • Auckland City, New Zealand Hill's Pet Nutrition Full time

    No Relocation Assistance Offered 154376 - Auckland, North Island, New Zealand **About Hill’s** We are Hill’s - an innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are part of Colgate-Palmolive a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and...


  • Auckland City, New Zealand VETTING.COM Full time

    **CUSTOMER SUCCESS MANAGER - NZ** Competitive salary and benefits package Our platform is intuitive, slick and seamless. It centralises all your business checks in one location for a simpler, faster and safer process. We are currently trading in the UK, Ireland, Australia and New Zealand, and as part of our exciting expansion we are hiring a Customer...


  • Auckland City, New Zealand Yakirelbaz IT Solutions Full time

    **Job Overview**: **Responsibilities**: - Develop and maintain long-term relationships with key clients. - Serve as the primary point of contact for client inquiries and issues. - Coordinate with internal teams to ensure timely delivery of services and solutions. - Identify opportunities to enhance customer satisfaction and increase client retention. -...


  • Auckland City, New Zealand Integrated Control Technology Full time

    **Location: Auckland, New Zealand**: **Role Type: Permanent, Full-time**: We are looking for a passionate and inspiring leader to step into the role of Customer Service Manager at ICT's global headquarters right here in Rosedale on the North Shore. **How you’ll make an impact**: As the Customer Service Manager, you will be responsible for leading our...